Matt Buchanan Email & Phone Number

Townsville, Australia

www.absolutebuildingsupplies.com.auAbsolute Building Supplies is a privately owned and operated company who specialise in sourcing, supplying and marketing a full range of quality building products used through the residential, retail and commercial building industry, such as> Insulation Products - batts/polyester/foam/air-pocket/builders blanket.>.

• Approached by former business client to manage his Pest Prevention and Carpet Cleaning business, a well established local business for over 20years. I have complete control & responsibility of all business operations.
• Have recently fully completed the expansion into a 2nd office whilst continue to oversee and monitor business performance, and provide operational & administrational support.
• Successfully implemented a new marketing strategy which compliments existing income streams and has increased sales volume.
• In depth analysis of business performance and provide feedback & solutions to key stakeholders.
• Review financial position and business operations to devise solutions and improvements.
• Improve activities, personnel & resources necessary to deliver product.

• Successfully oversee a team of fifteen staff members by effectively applying management and support skills in the business operations, sales & service, HR, and compliance sectors.
• Continuously had to realign staffing and operational procedures to best accomodate business growth and a changing business environment.
• Dealing with the financial needs of business and self employed clients, has provided the financial management and analytical skills required to sustain a successful business, and provide client solutions.
• Control the financial operations of the business, working alongside Accountant, Bookkeeper, Solicitor, and the Bank’s support and governing departments.
• Oversee the adherence to policy and procedures, and implement reporting to governing bodies.
• Worked closely with corporate management to align business strategies, planning, KPI’s, business operations and activities to meet objectives.

• Managed and developed relationships with Equipment & Retail Mortgage Brokers.
• Further development in business relationship and communication skills.
• Manage all operations and business activities of a sales support and processing department.
• Educate and train mortgage brokers, and their staff, to Bank policy and procedures, loan and account products, and other bank services.
• Manage loan transactions in their entirety consisting of the initial broker contact and quotation, application inputting, assessment and approval, document preparation and execution, and settlement.
• Develop marketing and advertising campaigns.

• Approached by Suncorp and accepted the Branch Manager position for the company’s third largest branch.
• Managed thirteen staff and worked in conjunction with both the financial advisor and the commercial loans manager.
• Regular meetings with regional and state management helped gain the understanding of the operational and support systems of a much larger organisation.
• Large staffing levels further enhanced my people management and time management skills.

• Established and managed the largest business referral network outside Brisbane.
• My network consisted of business professionals within the legal, accounting, real estate, governing bodies, and the retail & commercial building and property development industries.
• This occupancy would further enhance my management abilities – operational, sales and financial management.
• Build strong business relationship and communication skills with all internal and external business parties, including business professionals, key business partners and stakeholders.
• Build a deep knowledge and understanding of the markets and industry.
• Effectively and efficiently implement operational strategies to meet objectives.

• Approached by Queensland Country Credit Union and accepted a Loans Management Position.
• Managed a consumer loan and equipment finance portfolio.
• My main role consisted of, but was not limited to, loan assessment with approval authority, and asset management duties (working closely with a private investigator).
• The challenges and requirements of this role were beneficial for reporting, resourcing, and activity performance as I worked closely with my General Manager and reported regularly to the Credit Union Board of Directors.
• Developed and maintained strong relationships with key partners, and developed ‘high end’ customer contact skills.