Matt Burks Email and Phone Number

• UAT Project Manager for the ARIES Integrated Eligibility System• Manage a team of more than fifty staff members including Managers, Test Leads and UAT Testers consisting of external vendors and staff across all DHS program areas• Focus on utilizing requirements and designs approved by policy and business teams to write and unit test code prior to deployment to Production• Facilitate communication between internal personnel, contractors and vendors for project cohesion.• Responsible for all aspects of user acceptance testing including, but not limited to: planning and scheduling of UAT test activities, project reporting, defect planning and resolution, and environment management of UAT environments pertaining to code deployment and environment configuration• We have successfully completed ARIES statewide Medicaid, SNAP and TEA implementation• This achievement provides DHS and clients of Arkansas with a fully functional integrated eligibility system able to determine eligibility across all program areas• Met project deadlines without sacrificing build quality and documented risks and issues when needed by coordinating with contractors to manage performance.• Provide detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• UAT Project Manager for the ARIES Integrated Eligibility System• Manage a team of more than fifty staff members including Managers, Test Leads and UAT Testers consisting of external vendors and staff across all DHS program areas• Focus on utilizing requirements and designs approved by policy and business teams to write and unit test code prior to deployment to Production• Facilitate communication between internal personnel, contractors and vendors for project cohesion.• Responsible for all aspects of user acceptance testing including, but not limited to: planning and scheduling of UAT test activities, project reporting, defect planning and resolution, and environment management of UAT environments pertaining to code deployment and environment configuration• We have successfully completed ARIES statewide Medicaid, SNAP and TEA implementation• This achievement provides DHS and clients of Arkansas with a fully functional integrated eligibility system able to determine eligibility across all program areas• Met project deadlines without sacrificing build quality and documented risks and issues when needed by coordinating with contractors to manage performance.• Provide detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Directed statewide field training to enhance participants' skills.• Managed training environments through needs analysis and deployment requests• Used policy and functional design documents to create computer-based training programs utilizing Adobe Captivate• Wrote and revised training curriculum as needed based on CMS and State policy changes• Spent two and a half months in California training staff at the Maximus facility to assist Arkansas with client eligibility backlog• Created a training performance metric evaluation tool to evaluate success of training programs and enhance effectiveness.• This course evaluation tool was used across the department, providing anonymity to trainees and timely, relevant data• Performed reviews of employee work performance to check for areas in need of additional training.

• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.• Kept scripts and test cases updated with current requirements.• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing business perspective.• Completed pre-implementation testing for new system modifications to assess potential impacts.• Evaluated function, performance and design compliance of every product against design standards and business/policy needs.• Lead point of contact for the UAT team assisting other testers with: on the job training, test case writing, execution and troubleshooting of problems identified• Collaborated with internal and external partners including the Business Analyst, the PMO, SIT team, Development team and IV&V• Participated in weekly planning and design meetings related to a variety of functional areas.

• Reviewed applications for different aid programs and determined eligibility for individuals• Scheduled appointments with applicants to gather information and explain benefits processes.• Interviewed applicants and explained scope of different available benefits• Documented all communication with applicants and inputted information into the eligibility system• Lead worker for assigned team and filled in for supervisor frequently in his absence• Volunteered to assume supervisory role on another team during absence of their supervisor while on extended leave• Monitored and tracked progress of team assigned and made necessary adjustments to ensure all casework had been completed timely• Conducted more than 1,500 second party peer reviews to monitor accuracy and timeliness• Experienced with policy and casework including SNAP, Medicare Savings, and Adult Family Medicaid programs and frequently assisted coworkers when requested• Recognized monthly for exceeding production standards and maintaining case accuracy in the mid to upper 90th percentile for all programs.

• Conducted routine compliance reviews of grant programs.• Established and maintained electronic files for grant-funded projects for tracking and reporting.• Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements.• Planned and implemented community outreach events.• Attended events to develop and expand professional network of health education providers in rural areas

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.• Managed four departments and up to 15 employees• Established and communicated objectives to offer team members clear roadmap to help company achieve overall goals• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.• Trained new employees on overall company and department-specific policies and procedures.• Organized annual community outreach Kids Day to teach area children about safety in their homes and communities• Volunteered in two Kaboom playground construction projects at local schools• Volunteered for Team Depot projects assisting families in need• Tasked with store's hazardous material handling compliance and overall safety compliance• Departments managed regularly exceeded district and store annual sales goals• Departments managed contributed to fifty percent of store's annual sales plan• My departments were regularly recognized at store meetings for exceeding sales expectations and maintaining low profit loss• Performed as Inventory Captain during two annual inventory assessments• Assisted senior management in hiring process and conducted probationary, biannual and annual performance evaluations for employees under my supervision• Trained other supervisors in successful strategies to meet operational and sales targets.• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.• Maintained stock of items, cleanliness, organization and provided excellent customer service.

Researched grant needs for Faulkner County Juvenile CourtCoordinated with non-profit organizations, city and county officialsDrafted grant proposalsAssisted with the creation and implementation of new programs for the juvenile court

Performed frame and trim carpentryPurchased materials for construction projectsOperated heavy machineryInstalled residential electrical wiring

Installed commercial and residential electrical wiringOrdered materialsMaintained warehouse inventory Operated heavy machinery

Handled large sums of moneyStocked shelvesAssisted customers with packages