Matt Burris Email and Phone Number

As Project Manager, I’m responsible for the implementation of web-based facility maintenance applications for the nation's largest educational institutions. I conduct planning sessions with stakeholders to set expectations, learn and adapt to their business processes, and define the project implementation plan.• Developed and managed project plans for educational institutions with over 25,000 students. • Managed over 250 clients with annual renewal of over $5 Million• Closed 45… Show more As Project Manager, I’m responsible for the implementation of web-based facility maintenance applications for the nation's largest educational institutions. I conduct planning sessions with stakeholders to set expectations, learn and adapt to their business processes, and define the project implementation plan.• Developed and managed project plans for educational institutions with over 25,000 students. • Managed over 250 clients with annual renewal of over $5 Million• Closed 45 client-facing projects worth over $2.5 Million • Completed 93% of projects on schedule. • Analyzed client business objectives to coach and support industry best practices• Designed and facilitated seminar classes twice a year for more than 4,000 administrators• Traveled 25% percent of the year to provide onsite support and quality service. Show less

• Promoted from Software Analyst I through Software Analyst III with increasing responsibilities• Achieved Net Promoter Score of 93• Established implementation best practices that decreased implementation time by 30%.• Trained and supported over 73,000 clients via phone, email, live chat, and onsite. • Investigated, analyzed and resolved client issues. • Promoted internal communication between client services and development team on client requests.• Awarded Software… Show more • Promoted from Software Analyst I through Software Analyst III with increasing responsibilities• Achieved Net Promoter Score of 93• Established implementation best practices that decreased implementation time by 30%.• Trained and supported over 73,000 clients via phone, email, live chat, and onsite. • Investigated, analyzed and resolved client issues. • Promoted internal communication between client services and development team on client requests.• Awarded Software Analyst of the Year 2010 Show less

• Recruited, trained, and supervised 20 full and part time employees. • Managed daily room and audio/visual setup for a 50,000 SqFt Conference Center• Coordinated event logistics for over 10,000 events• Provided an exceptional learning environment by ensuring all classrooms were safe, clean, and comfortable. • Developed multiple room configurations and technology placement for 29 multi-purpose classrooms• Procured and maintained classroom furnishings and audio visual… Show more • Recruited, trained, and supervised 20 full and part time employees. • Managed daily room and audio/visual setup for a 50,000 SqFt Conference Center• Coordinated event logistics for over 10,000 events• Provided an exceptional learning environment by ensuring all classrooms were safe, clean, and comfortable. • Developed multiple room configurations and technology placement for 29 multi-purpose classrooms• Procured and maintained classroom furnishings and audio visual equipment. Show less

• Provided technical support for over 4,000 events.• Designed specialized audio/video setups to meet client needs• Operated video conference equipment for in house and remote meetings• Performed troubleshooting on classroom audio video equipment.• Assisted the Support Services Supervisor