• Support LANs, WANs, Virtualization environment, network segments, Internet, and intranet systems.• Maintain and administer computer-server networks and related computing environments. Including computer-server hardware, systems software, applications software, and all configurations.• Ensure design of system allows all components to work properly together. • Helpdesk support for 200+ global users including local corporate office.• Administer servers, desktop computers, Azure environment, backup systems, SAN’s, printers, routers, switches, firewalls, VOIP phones, smartphones, software deployment, security updates and patches.• Active Directory and Group Policy management.• Maintain integrity of the entire network, server deployment, and security.• Provides direct technical support for all products delivered in the environment.• Diagnose hardware and software problems, and replace defective components.• Develops administrative policies, documentation, and procedures to ensure that company assets are properly maintained and operated.• Performs desktop-server system administration, system tuning, problem analysis and hardware/software upgrades.

• Manage a team of 10 refresh technicians performing PC hardware deployments for Bank of America associates.• Troubleshoot and resolve end user hardware, network, printing, and software issues following refresh.• Implement various network system tools to perform data migrations, software installations, and Windows imaging.• Streamline deployment and installation procedures to improve client satisfaction.• Train new refresh technicians on Bank of America network security policies and refresh procedures.• Analyze and assess end user machines to determine proper configuration of new computer.• Collaborate with onsite support groups to ensure proper application configuration on new devices.• Maintain team server used for data backups and software installations• Coordinate field technicians with the installation of HP printers across the Bank of America network.• Support field technicians during configuration and installation of new equipment.• Design PC build lab for handling large scale hardware deployments.