Matt Symonds Email & Phone Number

• Team Management: Managed 2 Pre-Sales Delivery Managers, achieving an 87% YoY increase in service bookings in Q1 FY24.• Business Leadership: Led the Services business in AMER-W and AMER-C Enterprise, managing Services bookings, delivery, and revenue.• Strategic Partnerships: Partnered with Sales Teams, including 2 Area Vice Presidents and 7 Regional Vice Presidents, to drive strategic growth.• Executive Engagement: Engaged with customer executives to develop strategic accounts and support critical engagements.• Pipeline Review: Reviewed sales pipeline, key opportunities, and quote approvals to optimize service delivery.• Risk Management: Addressed project escalations and portfolio risks, ensuring timely resolutions.• Leadership Reporting: Provided key business updates and guidance on account planning to Elastic leadership.• Cross-Functional Collaboration: Collaborated with Field and Customer Success organizations on strategic business initiatives.

• Sales Leadership: Closed $9.5m TCV ($8.17m ACV) in FY23, leading all PSDMs across global regions.• Awards and Recognition: Awarded “Above and Beyond” award and nominated for “Transformational Leader” and “Game Changer” awards.• Account Support: Supported 52 Enterprise and Commercial Account Executives and 6 Regional Vice Presidents in AMER-East.• Strategic Planning: Partnered with account teams to define and execute effective service strategies for customers.• Booking Targets: Held booking targets and collaborated on service engagements during pre-sales cycles.• Complex Implementations: Worked with Services Practice Leaders and technical SMEs on complex implementations and use cases.• Proposal Development: Developed customer proposals, delivered engagement presentations, and identified add-on opportunities.• Pipeline Management: Contributed to developing sales assets and reviewed pipeline to ensure forecast accuracy.

Boston, Massachusetts, United States

• Sales Achievement: Closed $1m in Services Bookings within the first 3 months.• Catalog Development: Led the effort to build out the Expert Services Catalog.• Account Strategy: Defined Services account strategy and supported revenue generation against financial goals.• Relationship Building: Built business relationships with Mendix account and delivery teams, aligning with SPL Country and Zone objectives.• Proposal Development: Developed financially quantified Expert Services proposals aligned with customer business needs.• Revenue Growth: Expanded Expert Services revenue in alignment with objectives.

Greater Boston Area

• Global Leadership: Led global Engagement Managers with $3.5m in Bookings in Q4 FY2021 and $2.275m in Q2 FY2019.• Interim Director Role: Served as Interim Director of Professional Services - Northeast in July-August 2018.• Early Sales Engagement: Engaged early in the sales process to provide tailored service solutions that meet customer objectives.• Forecast Accuracy: Maintained accurate business opportunity and pipeline forecasts in Salesforce.• RFP/SOW Process: Effectively executed the RFP/SOW process in partnership with area sales teams.• Client Relationship Management: Managed key client relationships to ensure successful Splunk implementations.

Greater Boston Area

• Revenue Growth: Increased Professional Services revenue from $1.01 million in 2012 to $2.2 million in 2014.• Team Management: Managed six Systems Engineers and supported eight Account Managers across the United States.• Process Implementation: Led the implementation of new processes and systems for the Services team using Salesforce.com.• Contract Negotiation: Negotiated Master Service and Non-Disclosure Agreements.

Greater Boston Area

• Data Center Project: Completed a $15-million Data Center project.• Project Management: Managed multiple projects for IT systems integrator, specializing in networking, storage, and security.• Resource Allocation: Developed Statements of Work and managed project scope, time, and cost.

• Gross Margin Achievement: Consistently closed projects at a 5% Gross Margin above the sold Gross Margin in 2009.• Project Leadership: Led projects for global design-build integrator of conferencing, collaboration, and presentation technologies.

• Project Leadership: Led a key project to launch HD ad insertion, becoming the first division in the country to do so.