Matt Symonds Email & Phone Number

• Team Management: Managed 2 Pre-Sales Delivery Managers, achieving an 87% YoY increase in service bookings in Q1 FY24.
• Business Leadership: Led the Services business in AMER-W and AMER-C Enterprise, managing Services bookings, delivery, and revenue.
• Strategic Partnerships: Partnered with Sales Teams, including 2 Area Vice Presidents and 7 Regional Vice Presidents, to drive strategic growth.
• Executive Engagement: Engaged with customer executives to develop strategic accounts and support critical engagements.
• Pipeline Review: Reviewed sales pipeline, key opportunities, and quote approvals to optimize service delivery.
• Risk Management: Addressed project escalations and portfolio risks, ensuring timely resolutions.

• Sales Leadership: Closed $9.5m TCV ($8.17m ACV) in FY23, leading all PSDMs across global regions.
• Awards and Recognition: Awarded “Above and Beyond” award and nominated for “Transformational Leader” and “Game Changer” awards.
• Account Support: Supported 52 Enterprise and Commercial Account Executives and 6 Regional Vice Presidents in AMER-East.
• Strategic Planning: Partnered with account teams to define and execute effective service strategies for customers.
• Booking Targets: Held booking targets and collaborated on service engagements during pre-sales cycles.
• Complex Implementations: Worked with Services Practice Leaders and technical SMEs on complex implementations and use cases.

Boston, Massachusetts, United States

• Sales Achievement: Closed $1m in Services Bookings within the first 3 months.
• Catalog Development: Led the effort to build out the Expert Services Catalog.
• Account Strategy: Defined Services account strategy and supported revenue generation against financial goals.
• Relationship Building: Built business relationships with Mendix account and delivery teams, aligning with SPL Country and Zone objectives.
• Proposal Development: Developed financially quantified Expert Services proposals aligned with customer business needs.
• Revenue Growth: Expanded Expert Services revenue in alignment with objectives.

Greater Boston Area

• Global Leadership: Led global Engagement Managers with $3.5m in Bookings in Q4 FY2021 and $2.275m in Q2 FY2019.
• Interim Director Role: Served as Interim Director of Professional Services - Northeast in July-August 2018.
• Early Sales Engagement: Engaged early in the sales process to provide tailored service solutions that meet customer objectives.
• Forecast Accuracy: Maintained accurate business opportunity and pipeline forecasts in Salesforce.
• RFP/SOW Process: Effectively executed the RFP/SOW process in partnership with area sales teams.
• Client Relationship Management: Managed key client relationships to ensure successful Splunk implementations.

Greater Boston Area

• Revenue Growth: Increased Professional Services revenue from $1.01 million in 2012 to $2.2 million in 2014.
• Team Management: Managed six Systems Engineers and supported eight Account Managers across the United States.
• Process Implementation: Led the implementation of new processes and systems for the Services team using Salesforce.com.
• Contract Negotiation: Negotiated Master Service and Non-Disclosure Agreements.

Greater Boston Area

• Data Center Project: Completed a $15-million Data Center project.
• Project Management: Managed multiple projects for IT systems integrator, specializing in networking, storage, and security.
• Resource Allocation: Developed Statements of Work and managed project scope, time, and cost.

• Gross Margin Achievement: Consistently closed projects at a 5% Gross Margin above the sold Gross Margin in 2009.
• Project Leadership: Led projects for global design-build integrator of conferencing, collaboration, and presentation technologies.

• Project Leadership: Led a key project to launch HD ad insertion, becoming the first division in the country to do so.