 Managing and processing all retail and wholesale orders Maintaining high level of customer service with existing wholesale clients Troubleshooting and problem solving retail customer service issues Improving process efficiency by eliminating unnecessary redundancy Main point of contact for retail customers for orders, questions, and concerns.

Managing overall relationships with customers as their first point of contact and facilitate communication all other departmentsInsuring product delivery, project timelines, response times and managing customer expectationsDevelop large solutions for customers and interface with sales, project manager and engineers to implement solutionsMeet One-on-One with customers regularly to build effective relationships, discuss upcoming projects, current service contract or renewal, kickoff new customers, and quarterly business reviews.Develop product quotes, statements of work, and budgets for large projectsMonitor and manage helpdesk response team to meet customer needs in a timely and effective manner

I work independently while collaborating with my team, achieving my goals, and managing approximately 60 accountsMore than doubled sales (from 1 million to 2.2 million) on assigned accounts in regional K-12 educational organizationsResponsible for project management – coordinating and management of all internal interdepartmental efforts such as custom bid pricing, procurement, logistics, marketing, and servicesIn-depth experience road-mapping customers’ goals into actionable initiatives through solution development, project phasing, financing & budget development, managing deployment, training, and follow upExtensive networking experience – leveraged industry relationships to achieve competitive pricing models, custom product offerings, and expedient resultsResearch and train on new productsWork closely with vendors and clients to design solutions and negotiate pricesProvide a wide variety of technical products and solutions in the education market

Store Manager of a top performing store in WI Promoted to Assistant Manager in August 2005 Promoted to Store Manager in February 2006 Operated a store with a yearly revenue of $850,000 and approximately $200,000 in inventory Hired, trained, and managed 6-10 employees in a commissioned sales environment Increased overall revenue and profitability of the store over the course of 1 year Managed and trained 3 of the top 10 sales associates out of 150 in the district Responsible for setting sales goals, merchandising, pricing, sales, tracking and managing inventory, ordering merchandise and supplies, handling sizable bank deposits, shipping and receiving, and achieving aggressive store sales goals

Promoted to appliance sales from cashier after two months Worked with a straight commission pay structure Consistently one of the top two sales representatives in my department Sold over $500,000 in product during 2004 Awarded Associate of the Month twice and of the Quarter in 2004