Self-published Author of five novels and one short story in multiple genres.Fantasy:The Stairs in the WoodsThe Forbidden ScrollsRedemption & RuinThe Last SorcerersSci-Fi:The Miranda Project.Young Adult:Short story Dawson Farms featured in the charity anthology Autumn Nights: 13 Spooky Fall Reads, raising over $6K for the ASPCA.Find out more about his writing at www.MattCesca.com.

Top Gun Pilot Program, Flight InstructorNew Hire Trainer for new Managers in TrainingDeveloped Managers on DutyControlled store inventory and managed store shrinkOrganized store layout to maximize sales opportunitiesManaged Daily District ScoreboardPromoted MattressFirm Culture

Managed top rated Embroidery store in District, top 25 in entire companyOversaw opening of new storeDeveloped and promoted management candidatesControlled store inventory and managed store shrink (Audit Excellence Award in 2013)Organized store layout to maximize sales opportunitiesSupervised and scheduled staff.

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Regularly visited customers to drive sales numbers and provide customer serviceWorked with vendors to maintain a positive relationshipCreated and marketed monthly specialsGenerate quotes for customers and assist them in identifying needsWorked with support teams (purchasing, accounting, warehouse and delivery) to ensure that all information is up to date in the system and that orders are delivered in a timely fashionFollowed up on closed sales to ensure delivery and quality as promisedMonitored and report on market and competitionRebuilt corporate pricing structure to a "cost up" method to be more effectiveManaged and maintained corporate website

Partnered with Store Manager to motivate staff and carry out store’s objectivesOrganized store layout to maximize sales opportunitiesOFFERED OUTSTANDING CUSTOMER SERVICE AND SETTLED DISPUTESUtilized selling skills to upsellManaged stock inventoryEffectively handled company assets

Oversaw and conducted day-to-day operations of a $600,000/year business. Raised sales to $700,000/yearSupervised and scheduled staff. Hired and trained new employees. Developed and promoted management candidatesActively participated in store goals and competitions - often exceeding corporate goalsPrioritized customer service in order to retain current clients and attract potential clientsControlled store inventory and managed store shrinkOrganized store layout to maximize sales opportunitiesUtilized selling skills to upsell additional itemsEffectively handled company assetsJoined company as Part Time CSR in 1998, Assistant Manager from 1999-2001.Acting Store Manager until promotion from June 2001 through August 2001