• Support of disaster recovery solutions• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets• System documentation maintenance and review in ConnectWise• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Worked with Active Directory adding and removing usersSupported 120 users in both an office and factory environmentSetup and imaged new machine for deploymentCitrix and VPN support for remote usersM2M support

Perform the software and hardware maintenance of 200+ computers in three separate locationsCoincide with the Director of the Library to establish budgetary schedules for the purchase of new software and hardwareMaintains the server configurations and securityServes as a liaison between the Library and critical software/database contractors

•Analyze, plan, design, and installed new personal computer systems•Review, monitor and upgraded existing personal computer systems•Installed, programmed, and repaired networked all-in-one printer, scanner and faxes•Deployed and repaired desktop printers and scanners•Installed and maintained existing hardware and software•Networked PC’s and peripherals•Supported 300+ users with both Tier I and Tier II support•Tasked with documenting many of the Service Desk core processes •Was the Legal departments IT contact for Litigation support•Developed a PC imaging scheme in order to image 30+ PC’s for deployment •Supported analog, digital, and VoIP telephone systems

Virus, trojan, spy ware and ad aware; detection, deletion and prevention Data backup and recoveryConfigured wireless network security. Provided sales and solutions on a one to one customer basis.