Matt Chartier Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

• Served as the account manager and primary contact for Cox Automotive’s largest OEM and Captive Finance clients across Manheim and Dealertrack brands• Conducted business reviews for clients working closely with C-Suite and executive management teams to create informed remarketing strategies and evaluate execution effectiveness.• Built a model to analyze holding and repair costs when selling vehicles at auction to maximize residual values• Earned position as trusted advisor across assigned clients.

Dallas, Texas

• Led team of 20 to manage selling and operational efforts for Manufacturer, Captive Finance, and Bank clients with a responsibility for 100,000 units annually• Consulted with clients on sale strategies and operational tactics to support those strategies• Represented vehicles on the auction block to maximize the goals for each individual seller

Dallas, Texas

Managed Team of 100 employees to hit weekly cost goal for the first time all year within the first month in the position. Redesigned sale day traffic flow to allow for more confident driving and allowing the reduction of 40 sale day drivers (15%). Trained team members on tools the management use so the can be empowered and self sufficient during sale preparation.

Dallas, Texas

Torrance, California

Lexus Western Customer Satisfaction Analyst - Management Trainee January, 2016 – June, 2016• Communicate with dealer personnel and customers to obtain needed information for each Lemon Law claim• Collaborate with Field Technical Specialists to determine if the vehicle is exhibiting uncharacteristic problems• Analyze 10 Lemon Law claims per week to decide if the claims qualify for buyback or denial• Formulate official repurchase offers based on Lemon Laws and the customer’s vehicle sales information• Educate colleagues on the Lemon Law claim processing proceduresLexus College Product Education - Management Trainee November, 2015 – January, 2016• Supported the 2016 RX Launch Tour by email promotions to team members and tracking attendance of 6,000associates from dealers and TMS across the country• Composed official communications sent to Lexus Area Offices and Lexus Dealer Team Members• Maintained the Lexus Learn Product Handbook App to ensure proper functionality of new updates• Managed feedback for the Product Handbook App and responded to solve user issues and inquiries• Crafted the Lexus Commitment to Perfection 2016 RX certification exam for dealer associatesAccessories Sales & Marketing - Management Trainee August, 2015 – November 2015• Developed a forecast model in Excel to identify 8 core products (All-Weather Floor Mats, Step Assist, PaintProtection Film, Rear Bumper Protectors, etc.) with potential to grow sales by 17% in 2016• Improved the Dividend Program to include the core products individually to encourage participation and increase revenue by $15 million in Q1 alone.• Analyzed current dealer accessory sales performance on the core products in Excel to set Dividend Programpayout amounts and installation rate goals to grow accessory sales and profit• Tracked and analyzed Spray-on Bedliner orders to make a case for increasing production capacity

Greater Nashville Area, Tn

Created and implemented the process for invoice processing to automate inputs and eliminate errors• Increased the capacity to process invoices by over 100% and eliminated a 2 month backlog• Educated employees in Excel to help make invoice processing more efficient• Provided assistance to agents with inquiries on pending and missing payments

Bachelor Of Science (B.S.), Finance And Marketing, 3.4

Activities and Societies: Lambda Chi Alpha, Little 500, Indiana University Cycling Club

Education record