Recommended by Kawartha Downs to benchmark guest experience standards from the ground up. Combine creativity and strategy to deliver an engaged, innovative, cohesive Guest Services Department that produces memorable events and activities for 1M+ patrons each year. - Generate a host of enticing marketing collateral to promote contest, games, interactive stage shows, and musician / band performances.- Key component of working group that determined department performance specs in sync with corporate mandate.- Serve as a catalyst for proactive, interdepartmental communication. Regularly attend Marketing’s “All Aboard” meetings, F&B monthly planning sessions, and frontline staff shift briefings.- Provide a stable influence for tiered staff. Coach, monitor, schedule (occasionally) and evaluate (6 months and annually) team. Swiftly resolve personnel issues.- Engage in public relations initiatives. Liaise with guests / visitors that have included municipal staff, Council, Mayor, and OLG and AGCO contacts. Conduct targeted PR blitzes such as “shop til you drop” – a shopping cart activity that gives players a ballot to play each time they bring in an item for the food bank. Always flexible, appear in TV ads.- Safeguard, monitor, and order Guest Services inventory official.- Subscribe to the corporate culture of community support and staff recognition. As a GEM (Great Experiences & Memories) Committee member, review up to 50 nominations and select recipient each month. Co-founded the Social Club offering recreational staff activities with a charitable fundraising focus. On the Operations / IT Bally Committee, pinpoint, report, and help resolve IT complications. Contribute to the PROUD Committee that hosts fundraising events to support a local non-profit (i.e. Three Oaks Shelter and Service, Gleaners Food Bank, Wounded Warriors Canada).

Delivered exceptional customer experiences within the Players Services Department. Originally retained in a Security Officer capacity (’14 to ’15) before being seconded to Host role.- Planned events for high level players (i.e. Summit Suite @ Rogers Centre for Blue Jays, Coachmen's seats @ ACC for Maple Leafs). Tapped into local venues as well (i.e. boat tours, dinner theatres, comedy performances, magic shows).- Without question, met the challenge of building relations with guests, increase visitation, and spend during visits through creating custom experiences which created lasting memories.- Earned Ruby Award – the first recipient of Shorelines GEM Awards.

Fulfilled as-needed site security and loss prevention.

Handled simultaneous contracts for regional patient transfer services, medical first responder, and pharmacy technician.

Brought on board by CEO and president to deliver Food Safety Training to make your food service, hospitality, and grocery establishments. Relied upon to drive Canada-wide, sales by B2B cold calling, lead generation, and referrals by phone and meetings. Served as the corporate designate at industry trade shows. Actively contributed to product innovation, development, and improvement. - Mapped out the Train-the-Trainer course that provides potential instructors with base-level knowledge of how to create food safety training seminars and deliver content in a compelling and planned presentation. This product remains as a requirement for individuals attempting to gain TrainCan trainer certification. - Designed the company’s Food Safety Face Off Video Game. Still in use, the innovative program saves an hour each course for instructors.- Created the Company’s Food Safety Self-Audit Kit. This reference material still serves as a blueprint for industry operators to ensure the safe transition of foodstuffs throughout the operation.- Managed database of over 40,000 customers. Routinely checked in with major clients (e.g. Compass Group Canada, PTI Group, CANEX, Co-op Atlantic, St John Ambulance BC and Yukon Council, Timothy's World Coffee, and multiple Ontario Public Health Units).

Offered a faculty position upon graduation to teach OYAP (Ontario Youth Apprenticeship Program) Food Safety, business computer applications, and general first year courses. Headed all operational aspects of culinary lab including equipment, supplies, food, and receiving / storage needs. Mentored 3rd / 4th semester students in restaurant operations.- Introduced "Culympics" - a front-of-the-house service skills competition. The event featured speed setting tables, carrying large orders, bar skills, and table-side meal prep. Sourced sponsors for materials and signage. Brought in celebrity guest judges. Arranged for television coverage.