Matt Cleaver Email & Phone Number

Paris, Tn, Us

Franklin, Tennessee, Us

Dallas, Texas, Us

• Microsoft Configuration Managero Responsible for server, workstation, and application patchingo Responsible for devising a plan to improve patching efficiency and effectiveness

Gallatin, Tn, Us

• Office 365 Administration (including Mimecast)o Create all accounts and mailboxes in a hybrid environmento Archive mailboxes and OneDrive files of all employees who were no longer with the companyo Provide monthly reporting for the IT Operations meeting to show current usage and to justify license purchaseso Utilize Mimecast to filter, allow, and block emails coming into the organization• Server Administration (AWS and VMWare)o Rightsized approximately half of our servers in AWS to match the requirements of the softwareo Build new servers, and decommission old servers, based on various needs of the business (Octopus Deploy for ASG’s, and using the AWS Console or vSphere for VMWare servers)o Increase/Decrease storage and CPU as needed• Network Administrationo Responsible for reconfiguring network ports based on the needs of the employee connecting to those portso Monitor performance on network equipment to make recommendations for potential issues• Phone System Administration (8x8)o Responsible for setting up phones for all new hires and decommissioning when necessaryo Assist employees with defective equipment both remotely and on-siteo Assist with any settings changes that employees and management required• Othero Assist with Desktop Support when that department needed extra assistanceo Participate in 24/7 on-call rotationo Software deployment to all corporate machines using NinjaRMM

Goodlettsville, Tn, Us

• Responsible for maintaining our virtual servers both on prem and at Peak 10 (ESXI 6.7,) network equipment, mobile phones and phone system, and negotiating contracts with vendorso Upgrading all of our current Windows 2008 servers to 2019 and creating a plan for decommissioning old servers that are no longer needed or will not be needed in the future. The plan for the near future is moving most all of our VM’s to the cloud to reduce costs for the datacenter and have increased reliability in the cloud.o Negotiations to move all of our 46 locations over to Spectrum fiber, with a 4 hour SLA to restore service, in the event of an outage or network equipment failure.o Completed the discovery phase for our new ERP system rollout (ViewPoint) and have begun the data import phase.o Day-to-day administration of various systems (Active Directory, Office 365, DUO, RingCentral, Verizon, MAAS360, ESXI, Veeam, JobTrack, TruckTrack.)

Brentwood, Tennessee, Us

• Responsible for maintaining servers (both physical and virtual) and network equipment (performance, support contracts, etc.) for all of the equipment at our six pharmacies• Office 365o Creating new user accounts and migrating mailboxes from existing mail servers at each center upon acquisition.o Purchasing O365 licenses when adding additional staff members.o Reporting and cleanup of inactive mailboxes for users who did not use email (powershell and O365 reports.)o Worked with our vendor to reduce Office 365 licensing costs.• Server Administrationo Monitored drive space, CPU usage, and memory usage and adjusted each server accordingly (both virtual and physical servers)• Network Administrationo Directed our Managed Service Provider to make any necessary changes to our Cisco Meraki equipmento Monitored performance on the switches and firewallso Worked with Cisco Meraki to replace any defective network equipment• Contract Negotiationso Negotiated contracts with our various pharmacy software vendors to reduce cost and ensure continued support• Desktop Supporto Troubleshooting of existing desktop/laptop issueso Reimaged desktops/laptops for new userso Asset management for keeping track of all equipment on-site

Nashville, Tn, Us

• Responsible for maintaining servers and network equipment for over 80 ambulatory surgery centers and physician practices across the country o Office 365  Creating new user accounts and migrating mailboxes from existing mail servers at each center upon acquisition.  Purchasing O365 licenses when adding additional staff members.  Reporting and cleanup of inactive mailboxes for users who did not use email (powershell and O365 reports.)  Worked with our vendor to reduce Office 365 licensing costs. o Server Administration  Monitored drive space, CPU usage, and memory usage and adjusted each server accordingly using various hypervisors (SolarWinds) • VMWare • Hyper-V • Nutanix  Spun up new servers • Migrating existing server infrastructure at each center and practice to our local datacenter • Upgrading existing servers at our datacenter from Server 2008-2012r2 to Server 2019  Responsible for server patching (ManageEngine Patch Manager Plus)  Provided Tier 2 support for the service desk on any server-related issues o Network Administration  Configuring new Cisco Meraki equipment to replace existing network infrastructure at each center.  Responsible for managing the upgrade schedule on existing Meraki equipment, configuring and shipping equipment to the centers, and coordinating with local technicians at each site to install said equipment.  Provided Tier 2 support for the service desk on any network-related issues. If the issue was not on our end, I coordinated with the local ISP to send out technicians to troubleshoot connectivity and replace equipment if necessary.

Nashville, Tn, Us

• Responsible for the day-to-day IT operations of approximately 20 clients• Made recommendations to the client, both hardware and software-related, to improve Business-IT alignment• Ability to adapt quickly in an extremely fast-paced environment to accommodate the needs of multiple clients simultaneously• Acted as the Systems Administrator for each cliento Microsoft Exchange management (primarily Office 365)o Active Directory management (coordinating new hires/terminations with clients, developing offboarding/onboarding procedures, security group management, etc.)o Windows Server Administration: Designed, Implemented, and Managed (2008, SBS2011, 2012 R2, 2016)o Group Policy administration (creation and management of policies)o Print Server managemento Powershell scripting for report purposeso VMWare (Spinning up new servers, adding/expanding/removing drives, adding processors, etc.)o Hyper-V (Spinning up new servers, adding/expanding/removing drives, adding processors, etc.)o StorageCraft ShadowProtect backups (verified and restored from backups on a regular basis)o ESET Endpoint Antivirus (Endpoint installation and client monitoring)o FortiGate firewalls (Configuring VPN connectivity, firmware updates, web filtering)o Various switches (vlan tagging, firmware updates)o Phone support• Provided Tier 2 support ranging from end-user software/hardware issues to server configuration issues• Provided on-site support for hardware installations/failures (replacing drives, motherboards, iDRACs, etc.)

Lebanon, Tn, Us

• Microsoft Exchange: Designed, Implemented, and Managed (2007 & 2013)• Windows Server Administration: Designed, Implemented, and Managed (2003, 2008, 2012 R2, 2016)• Active Directory Administration (adding users/groups)• PowerShell Scripting• SolarWinds Monitoring (memory/processor/storage utilization and up/down status)• Cognos Administration (Adding users, assigning permissions, auditing, troubleshooting)• Secondary LANDesk Administrator (deploying software & patches, adding users and permissions in Service Desk)• VMWare (Spinning up new servers, adding/expanding/removing drives, adding processors, etc.)• Hyper-V (Spinning up new servers, adding/expanding/removing drives, adding processors, etc.)• Veeam (Creating backups, stopping/starting/modifying dates/times when necessary, restoring from backups)• Virtual Manager Project Lead (Granting General Managers access to email and virtual desktop from home)• AirWatch Administration (Account Management, Batch Imports, Compliance Policy management)• Hivemanager (Updating/rebooting Aerohive AP’s when necessary)• AWS (Spinning up new servers, adding/expanding/removing drives, adding processors, etc.)

Paris, Tn, Us