Matt Combe Email & Phone Number

Adelaide, Sa, Au

Australia

Adelaide, Australia

Based at DST Group Edinburgh supporting the AIR 2025 JORN Phase 6 project

As part of the Combat System Test and Activation team, I am responsible for the implementation and maintenance of network and server infrastructure on board the ship as part of the SEA4000 Air Warfare Destroyer project.An integral part of my responsibilities includes leading formal tests and engineering change reviews. Presenting acceptance activities to key stakeholders in the AWD Alliance.•Develop and review installation instructions, set to work procedures, work instructions and other plans •Conduct and support network activation, set-to-work, maintenance, defect rectification, integration and functional testing activities as required, including sea trials•Liaise with subcontractors and engineering and technical representatives in support of combat system test and activation activities

• Reviewing, validating and logging all customer requests according to the set severity/priority classification• Providing a high level of customer service and experience• Keeping customers informed on status and progress• Re-direct requests based on agreed service levels and type• Resolve or complete client initiated requests• Communicate outages and short-term changes to customers as appropriate• Identifying problems including incident analysis to support early identification of recurring incidents• Provide management information about Service Desk quality and operations

• Assist in specifying, designing and implementing aspects of the WAN and LAN networks that meet or exceed industry standard best practices;• Provide network consultancy and assistance to customers, in the design, set to work & trouble shooting of unclassified networks & customer deliverables;• Assist in ensuring that the network solutions and infrastructure meet the current performance, reliability, security & business requirements of the business or customer;• Assist in the pro-active monitoring and maintenance of all existing network infrastructure, including the monitoring of Telco provided infrastructure to ensure compliance to Service Level Agreement’s;• Assist in ensuring the day to day stability and operation of the network;• An understanding of TCP/IP and related protocols;• Support Proof of Concept for improvements in Desktop & Small Conference room facilities;• Support cost efficient solution to further enhance video conferencing experience across the business units;• Strategy to replace physical Cisco telephones with soft phone solution where applicable providing cost efficiencies;• Reception Console replacement, from IPFX to CUAC (Cisco Unified Attendant Console);• AirMagnet site surveying and Cisco access point deployment;• Managing systems and network management software including Windows, VMWare, Zyrion Traverse;• Collaboration products Cisco Unified Communications Manager, Cisco TelePresence Video Conference System, Cisco IP Phones, Cisco VG224 Analogue Voice Gateways, Cisco Unified Contact Centre Express, Cisco Unified Attendant Console, IPFX Operator Console;• Security products Cisco Secure ACS and CRYPTOCARD BlackShield ID, Juniper SSG firewalls, Juniper NSMXpress, Juniper SRX firewalls, Palo Alto firewalls, Palo Alto Panorama, Juniper JunOS Pulse, F5 FirePass and McAfee Network Security Platform;• Switching and routing products Cisco Catalyst/Nexus Switches and Cisco Routers.

• Responsible for management and support of Handheld devices (Blackberrys and PDAs);• Responsible for timely payment for BAE Systems monthly Telecommunications bill;• Responsible for creating/maintaining documentation pertaining to the Desktop Infrastructure Team;• Maintaining BAE Systems Australia Telecommunications web page;• Monitor and communicate compliance to BAE Systems Australia’s telecommunications policies, procedures and service level agreements, both internal and with external provider;• Monitor and manage the activities of the on-site telecoms contractor maintaining BAE Systems Australia telecom infrastructure, scheduling, reporting and cost of activities;• Assisting in the vendor relationship management of Optus, Telstra and Alphawest;• Principal point of contact between service providers and BAE Systems staff for service delivery, issues and problem solving.

• Responsible for logging/troubleshooting and problem solving queries received by phone, email, the customer portal or in person;• Provide on call after hours support on a rotating roster for all traveling personnel as well as key stakeholders within the Company;• Provide support for handheld devices;• Provide support and training to new staff members; provide support and training to new staff members to the Service Desk. i.e. handing phone enquiries, processes.• Providing high quality customer service to all customers including IS Staff at all levels.• Responsible for the installation and configuration of desktop hardware and software within the network environment;• Responsible for performing tape library management;• Train new staff on procedures and business requirements;• Responsible for creating/maintaining knowledge bank documentation pertaining to the IS Service Desk; • Responsible for managing assigned tasks and completing them within Companies key performance indicators;• Responsible for advising customers in a timely manner of system downtime or interruptions;• Assisting in the promotion of the IS Department, its policies, procedures and strategies within the Department and externally with the customer.

• Assisting in cabling projects within the Adelaide area for BAE Systems.• Responsible for Occupational Health and Safety compliance within my area.• Responsible for updating compliance records for the telephony system.• Responsible for land line phone moves.• Responsible for the running of data telephony cables.• Responsible for the running of fibre optics.