Matt Crosby Email & Phone Number

San Jose, Ca, Us

Envision, create, and lead sales enablement programs aligned to Adobe’s highest-priority revenue initiatives for the Digital Media Worldwide Field organization. Lead cross-functional teams to effectively drive and support these programs. Manage the Global Sales Enablement team's learning analytics operations.

San Jose, Ca, Us

Lead sales enablement programs supporting Adobe’s highest-priority initiatives. Deliver best-in-class learning experiences that enable Adobe’s global sales professionals and partner sellers to drive customer satisfaction and success. Manage the Americas regional program management and sales enablement delivery team.

San Jose, Ca, Us

Deliver best-in-class learning experiences that enable Adobe’s global sales professionals and partner sellers to create value for our customers and drive customer satisfaction and success. Define and implement the sales enablement strategy for the Americas across all Digital Media lines of business. Lead sales enablement programs supporting Adobe’s new, growth, retention, and scale priorities and initiatives.

Redmond, Washington, Us

Lead learning programs that enable Microsoft’s Enterprise Commercial sales force to accelerate customer business outcomes. • Led a first-of-its-kind cloud skills technical training campaign for employees, customers and partners. • Developed and led field-focused technical certification initiatives which helped enable Technical Sales and Services roles to go deep with their technical readiness and validate their knowledge and skills. • Led a cross-group effort to create a Digital Transformation-focused event-in-a-box set of deliverables for subsidiaries to leverage in their fiscal year kickoff events, which enabled our field to hit the ground running by providing them easy-to-consume official messaging and plans for key parts of our fiscal year execution strategy.

Redmond, Washington, Us

Partnered with Cloud + Enterprise Marketing and with Enterprise Services to build field technical capabilities by providing targeted roles with timely, relevant, and impactful training and readiness content aligned to key organizational priorities.

Redmond, Washington, Us

Led a team of Learning & Development PMs, Release Managers, and Content Managers that ensured Global Consumer Customer Service agents had the appropriate resources, knowledge, and skills to consistently deliver a high-value support experience to Microsoft customers.

Redmond, Washington, Us

Led a team that enabled Microsoft’s delivery of world-class support to our customers and Partners. • Helped improve the team’s quality standards and outputs while doubling the lines of business we supported, through the implementation of new strategies, frameworks, processes, and tools. • Led the development of an engaged and highly-productive Global Customer & Partner Services L&D Community with buy-in and participation across all regions.

Seattle, Wa, Us

Ensured the success of multiple complex, large-scale training projects through the development and management of PM resources, and orchestration of deliverables and implementations. • Led the development of the Global Learning Project Framework, and its supporting tools and templates. This enabled our newly-created team to successfully begin managing enterprise-wide training efforts immediately following our creation during a large-scale business reorganization.

Seattle, Wa, Us

Successfully developed, deployed, and helped facilitate training for the Store Development business unit leadership that enabled impacted partners to more effectively and efficiently ramp in newly-created director roles during a significant company restructuring. • Created and managed the training plans for Facilities Management System release training, which included co-developing a first-of-its-kind e-learning course and the implementation of Level 3 evaluation for impacted audiences.

Managed the team responsible for providing product training to customers and employees. Owned the strategy and budget for annual project roadmap and team goals. • Successfully led Travelport Corporate Solutions’ Training Group through transition from delivering two training programs for a single product, to delivering six training programs for three different products. • Developed and delivered classroom and online product training to customers and internal teams. • Coordinated and ensured the success of knowledge transfer processes for customer-facing teams during company merger and headquarters relocation, downsizing and rehiring periods.

Seattle, Wa, Us

Developed, and delivered network administration, security, and public access computing training to grantees’ IT staff, helping the Library Program achieve its goal of putting public access computing and Internet access into over 10,000 libraries and Native American centers in the US, Canada, Chile, and UK.

M.Ed., Education

B.A., Liberal Arts And Sciences