• Leading clients through the process of creating their personalized website• Overseeing all aspects of each client's account: Domain Transfers, Support Requests, Search Engine Optimization and Online Reputation Management• Understanding the goals and objectives of new clients and translating those needs appropriately through the onboarding process• Working closely with all internal teams to ensure every client’s onboarding process is successful• Training clients in our software platform and providing education for all products and processes.• Extensive email and telephone communication with clients.• Providing excellent customer service; consistently going above and beyond to ensure the client has a positive experience in onboarding with Officite.• Corresponded closely with all internal teams to share knowledge and build a professional rapport

• Oversaw day-to-day operations of the business by delegating and monitoring task assignments throughout the week, conducting weekly meetings/conference calls, and identifying leads in new schools/park districts in the Chicago-land area• Researched, developed, and maintained STEM (science, technology, engineering, and math) curriculum for Chasewood Learning• Managed quality control with instructors through student/parent exit surveys and teacher observation periods• Trained new teachers through in-person coaching and observational experience in the classroom• Taught classes and camps of 20+ students from Kindergarten through High-School• Volunteered time as a mentor for teams competing in robotic competitions around the world, like World Robot Olympiad and First Tech Challenge

• Created engaging lesson plans that differentiated the material to fit each learning level present in the classroom• Established positive relationships and open lines of communication with students, parents, fellow teachers and school administrators• Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement • Accepted coaching from fellow teachers and administrators and immediately incorporated feedback • Delegated tasks to teacher assistants and volunteers• Worked outside normal hours to be available to answer parent and student questions

• Used deep knowledge of products and services to educate customers• Organized product, paperwork, and supplies to keep the store NCO (Neat, Clean, and Organized)• Hired, trained, retained, and promoted sales associates by using daily feedback, role-play scenarios, and positive role-modeling • Met and exceeded sales plans by making individual and store level goals• Read and responded to communications from upper management as well as other stores • Fostered customer relationships by greeting each individual with a smile, asked open-ended questions to figure out their needs, and provided a wide range of offers and services tailored to best fit them• Implemented marketing plan-o-grams and created new marketing elements to help promote our various products and services