Key Responsibilities· Actively identify opportunity to improve site efficiencies across service, costs and process.· Create and develop innovative in-store marketing environments to enhance the Cash’nCarry warehouse offer. Plan and undertake head office marketing programs to ensure effective in-store execution.· Manage and oversee 29 staff within their day-to day responsibilities. Recruit new staff and ensure effective induction, monitor performance, and address any issues in consultation with Supervisors. Undertake performance reviews with direct reports.· Review and adapt service provision to better meet customer demands and ensure a high level of presentation and professionalism in service provision.· Ensure that all company and legislative requirements are met including ACC, Health and Safety, Food Safety and Loss Prevention, Internal Audit demands.· Monitor sales against budgets. Manage operating expense cost control of branch particularly in the areas of R&M, general expenses, wages and overtime.

Key Responsibilities· Identify and develop opportunities to expand existing business and drive new initiatives through improved vendor and supplier relationships.· Undertake strategic marketing aligned to Head Office marketing programmes.· Plan and implement all in-store merchandising including trade events and in-store tastings.· Facilitate and oversee staff training to ensure sound knowledge of procedures and key responsibilities.· Work in conjunction with Trents Sales Representatives to provide excellent customer service.· Maintain and develop effective ongoing business relationships with customers, vendors, service providers, staff and Trents Sales Representatives.

Key Responsibilities• The core skill required to run a successful private English teaching business in Japan is the ability to attract and keep students. Studying a foreign language requires stepping out of comfort zones so students must be made to feel comfortable and confident at all times. My experience in relationship management definitely assisted me in becoming a successful teacher and business owner in Japan.• Travelling in and around Oita prefecture to conduct English lessons for clients including kindergartens, companies and private students.Key Achievements• Increased and maintained student numbers through my personal brand of teaching which focused on adapting my approach to meet individual needs and allowing students to feel comfortable outside of their comfort zones quickly and easily.• Marketing, advertising initiatives and prospective student and parent teacher interviews in the Japanese language.

• Meet and exceed individual sales targets.• Manage and prioritise client lists to differentiate customer value and complete outbound calls within target timeframe.• Handle a large volume of calls on a daily basis.• Meet weekly individual and team productivity targets.• Manage and prioritise daily workflows.• Negotiate with each customer, utilising sound business acumen.• Build and maintain quality relationships with key internal departments, clientele and senior management by liaisingand reporting regarding retention activities.• Working as part of a team within the department focusing on specialist and project areas with an aim to proactivelyimprove and implement strategies ensuring client satisfaction and conflict resolution.• Effectively manage customer contact on an ongoing basis to retain the customer’s business.