Matt C. Email & Phone Number

Philadelphia, Pa, Us

San Mateo, California, Us

Herndon, Va, Us

• Participate in the requirement gathering process to develop an IAM technical vision that aligns with project goals and enhances business agility, ensuring clear communication across functional groups.• Analyze and document both functional and non-functional requirements across various IAM domains, including Access Management, Identity Lifecycle Management, Privileged Access Management, Reporting, and Analytics.• Develop IAM governance documentation, including policies, procedures, standards, and guidelines, manage role creation, enforce Separation of Duties (SOD), and conduct Access Reviews.• Work independently with clients to identify IAM use cases, define requirements and processes, and communicate project milestones and deliverables to both internal and external stakeholders. • Lead and participate in multiple project workstreams, create and deliver user training, and utilize tools like LucidChart to create workflows and diagrams that support IAM projects.

San Francisco, California, Us

• Redesigned onboarding, offboarding, and asset management processes through automation, enabling a cost-effective vendor change and resulting in projected savings of $5 million.• Ranked as one of the top 25 global users in Tray.io due to the successful execution of numerous high-impact automation projects.• Facilitated cross-functional partnerships with Corporate Security, Security Engineering, IT Service Desk (ITSD), Client PlatformEngineering (CPE), IT Asset Management (ITAM), and external vendors, driving optimal project outcomes.• Engineered an agile incident response process, drastically reducing IT response and communication time to mere minutes, bolstering productivity and customer satisfaction.• Implemented an Automation-as-a-Service program, elevating IT operational efficiency across the organization.• Spearheaded the automation of a global YubiKey rollout, enhancing IT security infrastructure and end-user accessibility.

Austin, Tx, Us

Designed and deployed MDM and endpoint protection solution for all internal users.Planned and executed ongoing phishing campaigns along with extended security training to educate users; identified and communicated to leadership numerous opportunities to expand current security policies.Reengineered existing IAM process to incorporate automation, saving ~3 hrs per new hire and increasing accuracy by 50%.Automated asset management process to improve accuracy and reduce manual effort by making the entire process zero-touch.

King Of Prussia, Pennsylvania, Us

Provide end-user technical support to clients including routine maintenance and infrastructure support as part of a close-knit team.· Address trouble tickets opened by customers via email and over the phone, escalate and reroute to appropriate teams as needed while maintaining SLA’s.· Monitor the progress of trouble tickets to ensure that all tickets reach final resolution and that end users receive appropriate communication.· Perform Active Directory/Exchange administrative tasks, user account provisioning, mail trace and patch management.· Responsible for hardware and software maintenance/troubleshooting on all end user equipment and performing preventative maintenance on equipment and software for remote clients.

Austin, Texas, Us

• Regularly complete 100+ incoming tickets weekly as a junior member of the team.• Prepared and completed a total office move for 500 employees including inventory of equipment, networking, conference room and office set ups, equipment provisioning, and ongoing support to all levels of staff.• Provide end-user technical support to internal employees, routine maintenance, and infrastructure support as part of a close-knit team.• Address trouble tickets opened by customers via email, escalate to appropriate teams as needed.• Perform basic Active Directory/Exchange administrative tasks, user account and end user equipment provisioning.• Responsible for hardware and software maintenance/troubleshooting on all end user equipment and performing preventative maintenance on equipment and software for local and remote workforce.

Dallas, Texas, Us

• Instruct classes of 4-8 children or adults ranging in age from 2 months to 35 years, invited to become a Waterbabies instructor within a week of hire.• Greet and welcome families, learning both first and last names of the student and parents.• Maintained a safe class environment by practicing successful and efficient Directional Teaching methods.• Developed relationships with co-workers and assisted in mentoring new teachers with questions.

Cupertino, California, Us

• Delivered optimal customer service through professionalism and evolving product knowledge.• Utilized questioning techniques to determine the actual needs of the customer in order to match them to the right product. • Able to quickly merge into a strong team environment in order to manage incoming customer traffic during the iPhone X launch shortly after hire, as well as during a busy holiday season.• Remained up to date on products and initiatives being run by Apple in order to best assist customers and grow in the Specialist role.• Accountable and responsible for assigned rotation for the day, making sure to support the team as a whole whenever possible.

Us

• Second in charge for a national upscale restaurant recognized for high quality food and exceptional dining experiences. • Oversaw kitchen staff of 12, managing scheduling and coaching conversations as needed.• Accountable and responsible for daily ordering with multiple vendors, food costings, and labor cost.• Handled guest relations on a daily basis ensuring company-wide core value E.D.G.E. is met during each visit, including going above and beyond with special requests when possible.