I love stories. Well, the stories that engage and resonate at least. The ones that inform you, surprise you in a good way (spoilers!) and generally make an impact. The others? Not so much.I believe the story of your products and the people who use them - is the key to making something the best it can be. I'm inquisitive, I always have been. And across user experience design, journalism, marketing and communications, and digital transformation, I build effective relationships to dig deeper so I can better understand, shape, and influence design to fix user issues and deliver on new opportunities. I also help nurture the adoption of user experience research and design. Whether I'm working with skeptics or advocates, I work on approaches with people that deliver.Key:- Lead user research activities (persona creation, card sorts, tree tests, usability studies and more)- Gather and Analyse data (interpret Google Analytics - and others - to iterate design and content)- Identify issues and opportunities to improve and communicate these effectively to anyone- Wireframe and prototype development-ready designs- Inform and influence at a strategic level - Mentor and coach UX principles- Write effectively - often translating complex information into easy-to-digest content.- Lead on design systems and research hubs- Train junior UX design colleagues and upskill fellow colleagues - Proficient across a number of design and agile tools (Figma, Jira, Miro, Sketch)How I work at the minute:- With coffee- In agile environments - In offices or remotely with a camera on
