Matt Damon Email & Phone Number

Lenexa, Ks, Us

• 400+ client machines for users located in 8 offices and the field• 40+ servers (physical and virtual) in offices and datacenter• Hyper-V (on prem) and VMware (hosted vSphere located at datacenter)• Active Directory and Group Policy administration • BMC Client Management –software install, patching reporting, OS deployment• Remedyforce – Helpdesk Incident administration, Self Service, CMDB• Sophos Endpoint and Server Protection – Cloud Based Central Admin• Exchange and Mimecast (email security and archiving) administration• Windows 10 image creation and management (drivers, scripted software installations post OS)• Windows Server Backup management for domain controllers and read only domain controllers• Hosted Zerto & Veeam backups for restorations and disaster recovery• DUO 2FA for local Windows logins and VPN connections• Hosted VOIP through Aureon provider for Polycom desk phones and Webex software• Cisco Meraki wireless networks and access points for offices and jobsites• Pepwave for wifi and IPSec VPN on jobsites• Purchasing of servers, client laptops and desktops and any other end user IT equipment• Reliable resource for helpdesk team to assist with support issues and projects

Leawood, Kansas, Us

• Manage 1800+ client machines.• Manage 60+ branch servers (HP Windows 2008 R2 and Dell Windows 2003) as File, Print, Application, DHCP, FTP and PXE servers.• Symantec / Altiris ITMS administration: 7.1 Notification Server, 6.9 Deployment Server.• Symantec Endpoint Protection 11 administration.• Windows 7 and Windows XP image creation and management.• Script and deploy software installations and upgrades via Wise packages and batch scripts.• CommVault 9 Backup administration.• Provide upper level application, server, hardware and printer support.• Weekly rotating after hours Second Level on call support.• Communicate upcoming software updates and troubleshooting to all applicable departments.

Atlanta, Ga, Us

• Altiris Deployment 6.9, Notification 6.x and 7.0 server administration: imaged, patched, installed software and reported inventory on 7000+ machines over 1 NS and 2 DS servers. • HP Servicecenter 6.2/7.11 administration, Symantec Endpoint Protection 11, Group Policy, Credant encryption software administration . • Managed Windows XP HII for 20+ HP, Dell & Lenovo models. Developed 32 bit and 64 bit Windows 7 images. • Created scripts and Wise software install packages. • Provided 3rd level support to Desktop and Helpdesk groups.• Handled day to day tasks and break/fix issues escalated to Desktop Team.• PC refreshes, printer replacement/maintenance, equipment moves and other various projects assigned by supervisor.

12 U.S. Cities, Us

• Supported 8 law firm branches across the country. • Took incoming phone calls and e-mails for break/fix issues. • Deployed and supported Dell laptops and desktops, HP printers and Cisco VOIP telephones. • Created and disabled Active Directory accounts for new hires and departures.

Pasadena, California, Us

• Provided phone support to 1500+ Applebee's outlets across the US. • Worked with a variety of Microsoft Operating Systems and Office products. • Worked with after hours installation projects and updates for the restaurants. • Ensured all 5 work queues were managed throughout the night shift and created shift change report for morning crew.

Hilliard, Oh, Us