I have been at the forefront of retail technology for over a decade as a Senior Technical Specialist/Business Analyst at Aptos Retail. My expertise is in POS systems and CRM strategies. I have successfully managed and executed complex projects for industry leaders such as Burberry and Pets at Home, ensuring seamless integration and functionality for our clients.My skill set includes Problem Solving, Analysis, and Data Management & Governance. I am adept at rapidly acquiring new skills and can work well within a team, including managing others or working under my own initiative. Our collaborative approach has been instrumental in advancing retail solutions, empowering retailers to optimize their operations and enhance customer experiences.I am proficient across support and professional services functions within an AGILE retail IT environment. I possess an extensive range of business and technical skills to effectively communicate with individuals at all levels, whether technical or non-technical. Additionally, I excel in written communication and workshop facilitation to produce and update requirements documentation.