Provides strategic cross site human resources support to the Consumer Operations (Collections, Customer Service, Customer Experience and Complaints, Bankcard and Loan Servicing, Disputes Resolution, and Risk Coordination).Partner with Recruiting, Compensation, Learning Business Partners to execute the line of business priorities. i.e. ensure line of business hiring plans and recruiting plan are being met to meet the business needs.Supports the Senior Human Resources Business… Show more Provides strategic cross site human resources support to the Consumer Operations (Collections, Customer Service, Customer Experience and Complaints, Bankcard and Loan Servicing, Disputes Resolution, and Risk Coordination).Partner with Recruiting, Compensation, Learning Business Partners to execute the line of business priorities. i.e. ensure line of business hiring plans and recruiting plan are being met to meet the business needs.Supports the Senior Human Resources Business Partner and Senior Managers to execute the line of business strategic Human Resources strategies. i.e. Organizational Design/Development and Reduction in ForcesExecutes the strategic consulting process and change management to address business issues such as turnover reduction.Provide advice and counsel to line of business managers regarding their individual and team development, business decision-making, problem-solving, and general leadership practices.Drive managers' ownership for managing and developing their employees (i.e., individual development plans, performance management, corrective counseling, succession and talent management, employee engagement and pay-for-performance) Show less

Provided full cycle Human Resources support to 1,100 associates and managers at a Fulfillment Center.Managed the daily operations of a Senior Human Resources Assistant and an Operations Administrative Assistant.Investigated employee relations concerns regarding Harassment, Discrimination, and Management Practices. Upon concluding the investigation, recommend corrective action up to termination.Provided managers with coaching and counseling on workplace… Show more Provided full cycle Human Resources support to 1,100 associates and managers at a Fulfillment Center.Managed the daily operations of a Senior Human Resources Assistant and an Operations Administrative Assistant.Investigated employee relations concerns regarding Harassment, Discrimination, and Management Practices. Upon concluding the investigation, recommend corrective action up to termination.Provided managers with coaching and counseling on workplace concerns.Partnered with Loss Prevention to review the potential risk of Workplace Violence concerns and make a formal corrective action recommendation. Executed people initiatives, while providing great internal customer support, and driving HR functional excellence and process improvement.Strategic partner with the Operations team to drive continuous associate engagement. Assisted with the creation of a program to assist with the streamlining of site wide Engagement, Communication, and Leadership Development. Show less

Provided Human Resources support to managers and employees in 23 states regarding their performance, career development, and Human Resources polices.Provided consultation to managers on the corrective action process including up to termination. Review and approve all Written Warnings and Recommendation for Terminations to ensure compliance.Offered consultation, facilitation and resolution for Employee Relations concerns for managers and employees.

Managed the daily operations of 20 non-exempt employees for Non-Deliverable Mail and Address and Telephone Integrity to ensure all key performance matrix’s are exceeded.Oversaw non-exempt administrative functions of payroll, Human Resources Information Systems record keeping, hiring, attendance, leave of absence management, and performance management.

Multiple Operations Positions

Assisted the Human Resources Department to evaluate existing personnel policies, make recommendations on content and format updates.