Lead Narrative Designer, Full Time, 2020-2023Primary Game Title- Whalefall (5 Yeardevelopment, canceled)-Crafted a longform narrative with an 80,000-word script, creating a rich world for potential franchise development.Developed a detailed cast of characters, including 10 party members.-Collaborated across disciplines, facilitating communication through regular meetings and documentation.-Created and maintained comprehensive documentation for team reference and centralization.-Utilized Unity devtool to craft impactful cutscenes, enhancing storytelling through asset manipulation.-Managed and trained junior writers, overseeing their contributions and growth.-Additional responsibilities included Voice Over Management, PR and Media Alert writing, QA, and mentoring.

Game Title: Beans: The Coffeeshop Simulator (Released 2017)After that assisted with Publisher titles and pre development on WhalefallWrote narrative, script, characters, and dialogue.Created in-game objects, including items, recipes, events, jokes, and descriptions.Translated and wrote within system files using system language (jsons).Returned for two updates/expansions for Halloween and Christmas.

Supported PeopleSoft applications. Reviewed, analyzed, and evaluated business systems, and User Needs to formulate solutions that address business strategies. Prepared solution options, identify risks, and perform required analyses.As product owner for user frontend system (MyAgent), increased number of tickets resolved per month by 18% by improving documentation and team research and query practices.As product owner for Oracle user productivity kit, created, led, and maintained both online and face-to-face training for a team of 8 employees, affecting thousands of clients. Additionally, by spearheading and overseeing a 3-month system upgrade process, decreased export time from 6 hours to 2.Improved overall team ticket resolution speed by 15% by building direct access to specific client information instead of relying on slow requests. On Call during business hours for support of clients, logging tickets, resolving issues, managing Service Level Agreements (SLAs) and working with clients and cross-organization groups.

• Performed gap analysis against client needs and current software and hardware. • Developed Balsamiq-based UI Mockups for new software development. • Elicited and Analyzed requirements for a new feature based on the earlier recommendations and research.• Ran regression testing for JIRA hotfixes, clearing the testing tasks two days ahead of schedule by working with development team ahead of time to create strong test cases.

• As team device connectivity expert, reduced third level escalations by 45% by implementing strong leadership of a team of analysts• ConX work involved contacting customers of reporting malfunctioning devices and setting up work dates through IT and management to resolve (the issues were of a sensitive Billing/Security nature).• Led Xerox ConX, a pre-emptive collections project to increase client monetization and retention, maintaining a relationship with Fortune 500 clients across over 100 Xerox product lines as SME and point of contact. • Technical Areas of Expertise: Connectivity, SMB & FTP Scanning, Printing, Faxing, Software Patching, Driver Support, Billing, Accounting, Network Security, OS conflicts, LDAP, SMTP

• Was agent with top resolutions during busiest hotel seasons, performing on average 120% over expected goals.• Used Property Management Software and Database Tools to troubleshoot and resolve issues regarding Hotel's internal software and their private website.• Worked with hotel management to elicit requirements and create the most appropriate Sales, Special Rates and Promos.• Performed RFP Quality Assurance on said Sales/Rate Plans and Promos submitted by the team before they went live.