Matt D. Email & Phone Number

Adelaide, Sa, Au

Australia

Adelaide, South Australia, Australia

Thebarton, South Australia, Australia

This role was responsible for leading a team towards the delivery of national strategy within the state and maintaining current business relationships both state and national, new business generation, customer service and territory management. I was the key point of contact and ensured the smooth functioning of Sales and Customer Service teams. Responsibilities:• Supporting both the national and state account teams when required infield, including infield coaching & attendance / leadership at various customer meetings with the account teams.• Managing current state accounts.• Determining tactics to implement strategies.• Planning and executing local and national initiatives to add volume growth.• Managing CCA equipment ensuring CCA achieves hurdle rates.• Ensuring all outlets/placements comply with the Amatil trading terms/agreements and policies.• Executing state leads delivered from the national team to drive profitable net outlet count.• Utilising the team to identify opportunities for new placements/outlets to drive profitable net outlet count.• Working to achieve and maintain high standards of customer service across all aspects of the channel working collaboratively with internal and external stakeholders to deliver great customer outcomes. • Identifying, monitoring and resolving customer issues as they arise.• Coaching, developing and guiding a team towards the attainment and build-up of role relevant capability.• Ensuring a safe work environment by creating a culture of proactivity, improvement and compliance regarding safety.

Thebarton Sa

Development of State Neverfail Sales & Customer Service business plans to deliver against budget and KPIs along with developing sales plans and strategies to achieve short and long term business goals. Monitoring sales and profit forecasts and activities to ensure the achievement of business objectives, while delivering on sales volume, sales revenue, market share and trading profit objectives. Responsibilities:• Engaging the NSC to assist in the delivery of the State Business Plan.• Establishing standards for operations excellence and ensuring consistent compliance.• Developing local marketing plans and managing ROI to grow customer base, reduce churn and sell more products to existing customers.• Developing effective business relationships with Neverfail Agents and top State and National Accounts (Gold Accounts) and attend annual Business Planning & Review Sessions.• Managing local communication through ensuring engagement and alignment with appropriate internal stakeholders.• Building relationship with Supply Chain to drive better cost efficiency, innovation and understanding of stock and equipment supply to on-board new customers/ territories.• Achieving customer service excellence, effective cost management and improved customer facing business processes, through effective Contractor Management.• Managing the Neverfail delivery budget and indirect cost centre. • Developing strategies and implementing plans which improve CCA’s delivery performance and cost to serve. • Building contractor relationships and engagement to deliver service improvement and cost reduction initiatives. • Managing Contractor Compliance and Industry requirements – to provide a safer working environment.• Leading and driving a safety culture through the implementation of key initiatives designed to deliver increased safety awareness• Enhancing team capability through effective coaching, influencing and leadership practices.

Thebarton

Managing a team of Distributors / Contractors including regional areas: Pt Lincoln, Whyalla, Pt Augusta, Roxby Downs & Berri. This role ensured operational and safety performance of the local business, as well as supporting contractors along with monitoring contractors performance and compliance within contract at all times. Responsibilities:• Liaising with Key Account Managers to action Business Plans.• Collaborating with Business Development Executives to grow Territory with new Business Leads & Initiate plans for any underperforming outlets.• Present Business Results across the region to the Leadership team.• Managing underperforming Routes / Contractors within their agreement.• Providing a safe work environment & record incidents.• Communicating & Collaborating with other business Channels and support total business projects: MIT, Relays & New Business.• Conducting monthly Safety House Toolbox communications.• Assisting & Support in Return to Work Programs for Injured employees.• Tracking & Maintaining Contractor Compliance and record on Database.• Recruiting Contractors for vacant or new routes.• Coaching & supporting contractors to generate growth & volume in their routes.• Conducting Route Rides with Contractors to monitor standards.• Reviewing KPI’s with Contractors monthly and ensuring district KPI’s are met.• Overseeing monthly stock audits.• Investigating & reducing any cash / stock variances.• Customer complaint investigation & resolution. • Auditing equipment & planned called adherence. • Track & Process Pro-master/ Travel expenses within budget.• Developing Contractor incentive plans to maximize Speed to Market with new products. • Reporting Illegal Entries / Vandalism to National Security & Fraud.

Adelaide, Australia

Managing the operations of the warehouse, with receipt and delivery of materials to production on a lean materials basis. Responsible for managing workgroups with a total of 4 Workgroup leaders and over 60 Employees, including store receiving, sequence to line, direct to line, decant operations. Responsibilities:• Deployment of Business Plans.• Completing Safety Incident reports. • Understanding of Materials TPM requirements.• Utilising Kan Ban system for manufacturing efficiency. • Able to plan and coordinate material changes.• Managing absenteeism to be under target @ 4.8%.• Managing a dedicated team of restricted (injured) labour to be productive within the workplace.• Reduction on safety incidents by 20 %, GMR’s by 50% on 2007and No lost work days recorded.• Project lead for plastics material store, implemented standard operating procedures, sequencing, KanBan and lean materials process reducing FTE head count from 20 to 10 over a 12 month period• Ensuring adequate training & flexibility programs are set. • Mentoring key performers to give the organisation a stronger position.• Addressing underperforming employees.• Reducing costs through analysis of usage and targets.• Overseeing the input of time sheet data into the management system.• Managing the overtime of the business area.• Auditing processes.• Encouraging continuous improvement through evaluating of current processes.• Ensuring Key Performance Indicators are met.• Recruiting new employees.

Adelaide, Australia

This role led the Material Flow Projects Group to plan and execute model change programs to budget including: Changes to stores, Replenishment systems, Procurement of new equipment. Responsibilities: • Use Materials Requirement Planning Software (MRP) to manage part information including store locations, line locations and inventory levels. • Conduct current and future model packaging review and buyoff. • Department lead for internal and external compliance audits. • Oversee staff development for direct reports as well as guidance and mentoring. • Design warehouse layouts for new models. • AutoCAD and Kan Ban systems. • Logistics of run in / run out material. • Updating MGO-A mainframe. • Liaising with break point group and implement break points as required. • Plan and preparation of store maintenance. • Delivered more than ten successful model change programs through the management of projects focusing on change programs. • Project managed a major site wide, multi-store reorganisation resulting in successful adaptation of the materials department to support changing production needs. • Coached individuals to further their career advancement.

Adelaide, Australia

Leadership of up to 8 staff and supervising the daily activities of up to 16 employees. Co-ordinating timely deliveries of components to line and responsible for co-ordinating store processes, break points and changes between all shifts. Responsibilities: • Relief Area Leader.• Ensuring quality and compliance with ISO standards. • Time Management planning and strategies for consistent delivery.• Auditing procedures to ensure set tasks are achieved.• Problem resolution.• Training of employees.• Encouragement of continuous improvement through the Suggestion Plan Scheme to include all work group members.• Understanding of TPM requirements for store maintenance.• Liaising with PQA Department with quality issues.• Identify and provide safety and accident awareness.