Matt Decamp

Matt Decamp Email and Phone Number

Director, Customer Success - Diagnosis and Treatment @ Philips
St. Louis, MO, US
Matt Decamp's Location
Greater St. Louis, United States, United States
Matt Decamp's Contact Details

Matt Decamp work email

Matt Decamp personal email

n/a
About Matt Decamp

Customer centric leader focusing on delivery and outcome/value creation, backed by multiple CSM certifications, and grounded by an ITIL foundation certified process mindset. Skilled at π’Žπ’‚π’π’†π’–π’—π’†π’“π’Šπ’π’ˆ π’˜π’Šπ’•π’‰π’Šπ’ 𝒂 π’Žπ’‚π’•π’“π’Šπ’™π’†π’… π’π’“π’ˆπ’‚π’π’Šπ’›π’‚π’•π’Šπ’π’ 𝒄𝒖𝒍𝒕𝒖𝒓𝒆, π’…π’“π’Šπ’—π’Šπ’π’ˆ 𝒓𝒆𝒗𝒆𝒏𝒖𝒆𝒔, π’‘π’“π’π’‡π’Šπ’•π’”, 𝒂𝒏𝒅 π’”π’†π’“π’—π’Šπ’„π’† π’†π’‡π’‡π’Šπ’„π’Šπ’†π’π’„π’Šπ’†π’”. Veteran, growth-focused director with progressive experience in developing and executing go-to-market plans for OIT and revenue projections.As an operations leader, I have a solid track record of π’Šπ’…π’†π’π’•π’Šπ’‡π’šπ’Šπ’π’ˆ π’Šπ’π’π’π’—π’‚π’•π’Šπ’—π’† 𝒂𝒏𝒅 π’‘π’“π’π’‡π’Šπ’•π’‚π’ƒπ’π’† π’”π’π’π’–π’•π’Šπ’π’π’” in challenging environments while leveraging cutting-edge policies to π’…π’“π’Šπ’—π’† π’”π’–π’”π’•π’‚π’Šπ’π’‚π’ƒπ’π’† π’ƒπ’–π’”π’Šπ’π’†π’”π’” π’ˆπ’“π’π’˜π’•π’‰. I excel at directing business operations while ensuring workflow optimization and creating KPI and SLA goals. I'm skilled in tracking and enforcing π’„π’π’π’”π’Šπ’”π’•π’†π’π’• π’Šπ’Žπ’‘π’π’†π’Žπ’†π’π’•π’‚π’•π’Šπ’π’ 𝒐𝒇 𝒑𝒓𝒆-𝒔𝒂𝒍𝒆 𝒕𝒐 𝒑𝒐𝒔𝒕-π’…π’†π’π’Šπ’—π’†π’“π’š 𝒑𝒓𝒐𝒄𝒆𝒔𝒔𝒆𝒔 𝒕𝒐 π’ˆπ’†π’π’†π’“π’‚π’•π’† 𝒓𝒆𝒗𝒆𝒏𝒖𝒆 𝒂𝒏𝒅 π’”π’•π’‚π’ƒπ’Šπ’π’Šπ’›π’† π’π’π’ƒπ’π’‚π’“π’…π’Šπ’π’ˆ. I am adept at monitoring project deliverables within adjusted budget, deadlines, and scope. Known for leading management staff, setting performance objectives, and adhering to regulatory and company standards. Knowledgeable manager with a thorough understanding of LEAN Six Sigma, PMI, and SOLiD methodologies. Competent at using sound judgment to identify operational issues and create solutions. Well-versed in building and guiding teams while sustaining a productive workforce and nurturing beneficial relations across all levels.π—žπ—²π˜† π—¦π—Έπ—Άπ—Ήπ—Ήπ˜€:Strategic Planning & Execution | Operations Management | Business Growth | Program Development | Project Management | Team Building & Leadership | Change Management | Service Administration | Key Relationship Building | Cross-functional Collaboration | Shareholder Management | Customer Service & Support | Clientele Expansion | Regulatory Compliance | P&L Statement Supervision | KPI and SLA Goals Accomplishment | Customer Success Driver | Customer Onboarding | Customer Success Management | Process Improvement | Strategy Development & Execution | Team Building | ITIL Service Management

Matt Decamp's Current Company Details
Philips

Philips

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Director, Customer Success - Diagnosis and Treatment
St. Louis, MO, US
Website:
philips.com
Employees:
70504
Matt Decamp Work Experience Details
  • Philips
    Director, Customer Success - Diagnosis And Treatment
    Philips
    St. Louis, Mo, Us
    View
  • Philips
    Director, Customer Success - Diagnosis & Treatment
    Philips Dec 2023 - Present
    Amsterdam, Noord-Holland, Nl
    β€’ I lead a Customer Success team that drives innovative strategies and customer success plans to deepen customer understanding β€’ We develop new opportunities and deliver world class customer experiences to ensure end‐ to‐end orchestration of the customer success plan β€’ Lead and coordinate program activities and resources for maximizing customer satisfaction from pre‐acquisition to expansion and renewalβ€’ The CSM team influences and nurtures the strategic relationship by understanding the customer objectives and how to help realize them, maximizing benefits delivery and positive outcomesβ€’ We strive to become a trusted advisor and partner of choice, and transform delivery by tackling the most challenging business issues across our portfolioLeading through competency and influence, it is essential to manage and influence internal and external stakeholders across both the client and broader internal organizations. We coordinate, communicate and facilitate customer outcomes and activities with diverse teams, both internal and external, and build effective relationships with key opinion leaders and stakeholders. The CSM team drives solution adoption and customer engagement through recurring business reviews, providing anticipatory service, managing partnerships, and managing customer stakeholders, to prevent escalations.
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  • Philips
    Director, South/Midwest Zone, Customer Delivery
    Philips 2021 - Dec 2023
    Amsterdam, Noord-Holland, Nl
    As the zone director, I generate revenue by examining order intake, nurture end-to-end relationships with customers to expand clientele, and minimize supply chain issues while assuring availability of required resources.Key Accomplishments:β–ͺ Streamlined standardization efforts of patient monitoring equipment at 7-hospital network in Florida while creating Governance Board to serve as an approval committee for any requested variance.β–ͺ Achieved desired outcomes by analyzing 4-phased deal process for new strategic partnerships, reviewing forecasts, managing the workforce, and resolving differences. β–ͺ Further identified opportunities and risks associated with the deal by implementing deal board review process in coordination with staff recommendations.β–ͺ Secured profitable deals by advising peer delivery leaders regarding project management, clinical education, and consulting on potential impact.β–ͺ Recruited Program and Customer Delivery Managers to staff $500M in sales funnel through effective workforce management planning.β–ͺ Developed process to onboard new contracts while adhering to defined contractual language in collaboration with each partner.β–ͺ Shared reports on NPS score, revenue, and risk assessment while building account review sessions across partnerships.β–ͺ Supervise project management, clinical, and service delivery, and overall customer satisfaction in the program for operational excellence.β–ͺ Acted as Midwest Zone SSD Led to realize service goals and targets.β–ͺ Escalate delivery process and status while improving commercial acumen and interacting skills.
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  • Philips
    Managed Services Delivery Leader, North America
    Philips 2020 - 2021
    Amsterdam, Noord-Holland, Nl
    I introduced Managed Services within North America to deliver request-based services. I also enhanced workforce capacity by designing learning structure in playbooks and standard Phillips’s learning library. Key Accomplishments:β–ͺ Analyzed forecast funnels, projected workforce, composed handbooks, and charted milestones in liaison with the sales team. β–ͺ Determined gaps and reworked from scratch before launching during thorough analysis.β–ͺ Oversaw successful delivery of FOK (β€œfirst of kind”) while working as service partner in Midwest (project management, clinical, and technical delivery).
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  • Philips
    Sr. Manager Enterprise Partner/Executive Program Manager/Sr. Client Ops Manager
    Philips 2016 - 2020
    Amsterdam, Noord-Holland, Nl
    I guaranteed appropriate arrangement of contracts while overseeing overall back-office tasks and fostered and maintained partnerships flawlessly to augment business success and connections.Key Accomplishments:β–ͺ Assisted in establishing 80-step process such as organizing technology management groups and interacting with stakeholders regarding future projections necessary for formulating partnership support plan.β–ͺ Specified baseline for regulating delivery efforts in a non-standard role while authoring the language for customer delivery manager and exhibiting strategic partnership contracts.β–ͺ Maintained necessary information by steering a centralized document storage process for partnerships, from ad-hoc to MS SharePoint and MS Teams.β–ͺ Reviewed 3-year spending on medical consumables across three facilities while spearheading cost savings initiative with strategic customers in CA. β–ͺ Contributed efforts in closing $22M in OIT (order in-take, received PO's) and $19M in revenue for the largest strategic customer in the East Zone.β–ͺ Liaised with vendors across facilities, including types/sizes/functionality of consumables to assure a 7% reduction in expenditures in the first year.β–ͺ Won multiple awards, including Phillips, pinnacle, and nontraditional sales role while delivering remarkable services.β–ͺ Transcended revenue by $9M through effective planning and implementation.
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  • Philips
    Region Service Manager
    Philips 2013 - 2016
    Amsterdam, Noord-Holland, Nl
    I led a 25+ member team of Field Engineers, Technical Consultants, and Project Managers, with responsibilities for accounts in 11 states in the Midwest. Worked in unison with our sales partners in pre-sale planning, then install and maintain our cardiac monitoring equipment throughout the product's lifecycle. Ensured company wide best practices and standards are deployed by the field team to maximize customer satisfaction and minimize downtime and disruption.Managerial responsibilities included ensuring customer satisfaction (surveys and site visits), full P&L responsibility, staffing, performance reviews, and resource reallocation to ensure we meet customer demand.
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  • Philips
    Senior Field Service Engineer
    Philips 2003 - 2013
    Amsterdam, Noord-Holland, Nl
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Matt Decamp Skills

Troubleshooting Medical Devices Biomedical Engineering Cross Functional Team Leadership Project Management Customer Service Field Service Capital Equipment Ccna Project Planning Account Management Team Building Team Leadership Medical Equipment Project Coordination Asset Managment Risk Assessment Corporate Communications It Operations Healthcare Information Technology Customer Experience Strategic Partnerships Program Management Strategic Planning Change Management Business Development Operations Management Lean Six Sigma Operational Planning Customer Retention Business Process Improvement Forecasting Performance Management Service Delivery Key Performance Indicators Financial Forecasting Leadership Management Client Services Lean Thinking Service Delivery Management Project Governance Service Delivery Optimization Client Delivery Field Operations Service Operations Operational Excellence Problem Solving Continuous Improvement Program Development Hl7 Ris Healthcare Information Technology Test Equipment Medical Imaging Pacs Computer Network Operations Comptia Network+ Internal Communications Network Design Network Topology Cisco Technologies Dmaic Training Six Sigma

Matt Decamp Education Details

  • University Of Phoenix
    University Of Phoenix
    General
  • Itt Technical Institute
    Itt Technical Institute
    Computer Technology/Computer Systems Technology

Frequently Asked Questions about Matt Decamp

What company does Matt Decamp work for?

Matt Decamp works for Philips

What is Matt Decamp's role at the current company?

Matt Decamp's current role is Director, Customer Success - Diagnosis and Treatment.

What is Matt Decamp's email address?

Matt Decamp's email address is ma****@****ips.com

What schools did Matt Decamp attend?

Matt Decamp attended University Of Phoenix, Itt Technical Institute.

What skills is Matt Decamp known for?

Matt Decamp has skills like Troubleshooting, Medical Devices, Biomedical Engineering, Cross Functional Team Leadership, Project Management, Customer Service, Field Service, Capital Equipment, Ccna, Project Planning, Account Management, Team Building.

Who are Matt Decamp's colleagues?

Matt Decamp's colleagues are Gulinigaer Paerhati, Katarzyna Strojek-BarwaΕ›na, Sharon Lucas, Anastasia Wolthuizen Krupina, Luiz RogΓ©rio Possamai, Diana Wisler, Zankhana Patel.

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