Matt Dipaolo Email & Phone Number

Deltona, Fl, Us

Deltona, Fl, Us

Orlando, Florida Area

Dedicated POC for managing products within a customer’s environment through exceptional communication and problem-solving.

Solution specialist and subject matter expert for Enterprise Vault, Compliance & Discovery Accelerator. Onsite / Remote working directly with customers by delivering designs, implementations, upgrades, migrations, health checks, troubleshooting, and knowledge transfer. • Obtained security clearance • Course completion Enterprise Vault Administration and Advanced troubleshooting• Course completion Data Insight Administration• Worked with difficult / challenging customers to… Show more Solution specialist and subject matter expert for Enterprise Vault, Compliance & Discovery Accelerator. Onsite / Remote working directly with customers by delivering designs, implementations, upgrades, migrations, health checks, troubleshooting, and knowledge transfer. • Obtained security clearance • Course completion Enterprise Vault Administration and Advanced troubleshooting• Course completion Data Insight Administration• Worked with difficult / challenging customers to push implementation to completion• Some customers required more in-depth knowledge transfer / conducted learning sessions with those that required it• Health checks enabled me to identify issues in customer environments, preventing lengthy downtime, and allowed customers to use time saved for more productive purposes • Helped contrive and implement solutions to non-routine issues that customers would commonly come up with• On many occasions acted as liaison between customer and tech support in order to expedite resolution• Entrusted by (multiple) customers to access their systems through secure portal and work on their servers• Performed what could be considered an emergency migration; the need was for immediate action. A situation where some consultants may have required more time to prepare, my knowledge and experience with the product allowed me to engage with and successfully complete the migration to the customer’s satisfaction. • If more than one engagement was required with the same customer, I was very often selected by the customer to return and continue the work. Show less

*See above Principal Consultant description above for Veritas

Heathrow, Florida

Subject matter expert for Enterprise Vault, Compliance & Discovery Accelerator. Resolved technical issues via new cases or escalation from advanced line technicians. Submitted defects directly to Engineering for review. • Obtained annual certifications for Enterprise Vault following each major version release• As a 3rd tier support engineer, fielded questions from 1st and 2nd tier technicians…. mentoring and coaching• Submitted defects usually resulted in engineering developing… Show more Subject matter expert for Enterprise Vault, Compliance & Discovery Accelerator. Resolved technical issues via new cases or escalation from advanced line technicians. Submitted defects directly to Engineering for review. • Obtained annual certifications for Enterprise Vault following each major version release• As a 3rd tier support engineer, fielded questions from 1st and 2nd tier technicians…. mentoring and coaching• Submitted defects usually resulted in engineering developing a hotfix or fix in next version release• Authored many technotes that appear on the external website Show less