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Matt Dominguez-York is listed as Collaboration and Contact Center Engineer with 10 years experience with Cisco Products. at Chicago Housing Authority, a with 654 employees, based in Forest Park, Illinois, United States. AeroLeads shows a work email signal at nm.org and a matched LinkedIn profile for Matt Dominguez-York.
Matt Dominguez-York previously worked as Digital Communications Engineer at Chicago Housing Authority and Senior UCCE Engineer at Rush University Medical Center. Matt Dominguez-York holds Bachelor Of Science - Bs, Network Engineering And Security from Western Governors University.
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Collaboration and Contact Center Engineer with 10 years experience with Cisco Products; UCCE/PCCE/UCCX, CUCM, Unity Connection, Cisco Emergency Responder and 3rd party applications like Calabrio and Microcall. I'm also Genesys Professional and Architect Certified and excited to learn and implement new products/methods in the Contact Center environment.
Listed skills include Theatre, Musical Theatre, Dramaturgy, Performing Arts, and 11 others.
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A career timeline built from the work history available for this profile.
Chicago, Illinois, United States
-Responsible for maintaining Voice Infrastructure: CUCM, UCXN, CER, UCCX, CUBEs-Lead efforts to upgrade from v11.5 to v14 CUCM, UCXN, CER, and v12.5 UCCX.-Implement and Administer Calabrio Call Recording-Support voice operational needs of CHA Call Centers and their contractors (~140 agents).
-Responsible for administering Cisco PCCE (11.6) and Agent CUCM (11.5)-Collaborate in implementing Genesys CX to Access Center. -Deploy new and update existing menus using ICM Script Editor-Administer 11.5 Calabrio environment-Administer WebEx Control Hub for Softphone deployment-Convert Access Center agents to WebEx softphone to increase stability and availability of WFH agents
Chicago, Illinois, United States
-Deploy and update call flows to multiple UCCE scripts throughout NM Health System. -Implement expansion of Outbound Dialer campaigns and Cisco ECE. -Create DID Management through ServiceNow for future automation needs.
Chicago, Il
Member of Voice Services as Voice Engineer-Process ServiceNow tickets for Cisco phones including UCCE agent provisioning, phone configuration, Cisco Unity configuration. -Program new phones, update existing phones in Cisco Call Manager.-Configure and install Voice Gateways (310, 320, 224, 248, 204) throughout enterprise.-Experience with provisioning Cisco WebEx Conferencing.-Project manage new sites in NMH network.
Des Plaines, Il
Director of Xanadu2020 ALTA Nominee
Greater Chicago Area
Assistant Director of hang by debbie tucker green
Chicago
bare by Damon Intrabartolo and Jon Hartmare
Directed the Chicago Premiere of Glory Days.
The Great God Pan by Amy Herzog
Directing Men Exposed by Scott Woldman for Redtwist Theatre's Dark Red Series.
A Body of Water by Lee Blessing
Assistant Director for Kimberly Senior on Northlight Theatre's production of The Whipping Man by Matthew Lopez.
Chicago
Assistant Director of The Catholic Repertory: Doubt & Agnes of God, directed by Artistic Director PJ Paparelli
Organized Summer Intern Programming together with summer production involving ATC Youth Ensemble.
• Coordinated all scheduling and incoming/outgoing email and phone communication for the Artistic Director; this included managing the AD’s calendar, emailing/texting daily schedule, managing and coordinating daily schedule changes, scheduling and confirming meetings.• Coordinated casting for mainstage, new play development, general audition, and festivals; this included booking space, scheduling actors, communication with agencies, hiring readers and accompanists, preparing sides, set-up/break-down of space, and preparing headshots, monitoring auditions and releasing actors.• Other administrative, production, or artistic duties as assigned by the Artistic Director.
Other employees you can reach at thecha.org. View company contacts for 654 employees →
Solonge Robinson
Colleague at Chicago Housing AuthorityGreater Chicago Area, United States
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Carolina C Lopez
Colleague at Chicago Housing AuthorityGreater Chicago Area, United States
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Michael Reyes
Colleague at Chicago Housing AuthorityGreater Chicago Area, United States
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JV
Judy Valentine
Colleague at Chicago Housing AuthorityGreater Chicago Area, United States
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Denise Johnson
Colleague at Chicago Housing AuthorityAurora, Illinois, United States
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LH
Lois Hampton
Colleague at Chicago Housing AuthorityChicago, Illinois, United States
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LJ
Lotario Jointer
Colleague at Chicago Housing AuthorityGreater Chicago Area, United States
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MA
Mohammad Al Daboubi
Colleague at Chicago Housing AuthorityChicago, Illinois, United States
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JF
Jeneen Ford
Colleague at Chicago Housing AuthorityGreater Chicago Area, United States
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AW
Alise Williams
Colleague at Chicago Housing AuthorityGreater Chicago Area, United States
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Pursuing Bachelor of Science in Networking Engineering, Cisco Track
Activities and Societies: Alpha Psi Omega, Vice President
Quick answers generated from the profile data available on this page.
Matt Dominguez-York works for Chicago Housing Authority.
Matt Dominguez-York is listed as Collaboration and Contact Center Engineer with 10 years experience with Cisco Products. at Chicago Housing Authority.
AeroLeads has found 2 work email signals at @nm.org for Matt Dominguez-York at Chicago Housing Authority.
Matt Dominguez-York is based in Forest Park, Illinois, United States while working with Chicago Housing Authority.
Matt Dominguez-York has worked for Chicago Housing Authority, Rush University Medical Center, Northwestern Medicine, Big Noise Theatre, and Remy Bumppo Theatre Company.
Matt Dominguez-York's colleagues at Chicago Housing Authority include Solonge Robinson, Carolina C Lopez, Michael Reyes, Judy Valentine, and Denise Johnson.
You can use AeroLeads to view verified contact signals for Matt Dominguez-York at Chicago Housing Authority, including work email, phone, and LinkedIn data when available.
Matt Dominguez-York holds Bachelor Of Science - Bs, Network Engineering And Security from Western Governors University.
Matt Dominguez-York is listed with skills including Theatre, Musical Theatre, Dramaturgy, Performing Arts, Drama, Acting, Directing, and Stage.
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