Matt Dotter Email & Phone Number

Angleton, Texas, United States

Friendswood

Welcomed incoming individuals and ascertained needs by asking open-ended questions Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion Set up repair appointments with Xtime appointment services to meet customer needs and resolve key concerns Dealing with Extended Warranty and Automotive insurance companies Answered customers' questions and addressed problems and complaints in person and via phone Using such automotive programs such as CDK, WSA, MultiPoint, Xtime and Text2Drive., Customer experience & sales Duties included managing a team of 8 mechanics, Tire Sales, provide accurate cost and time of completion estimates for service, customer service, general office work i.e

Houston, Texas Area

Carrying out inspections at agreed locations. Providing electronic inspection reports together with digital photographs with comprehensive reporting that auto manufacturers can access via the webCustomizing management reporting to meet requirements, Title administration so the vehicle and paperwork are up to date and accurate.

Houston, Texas Area

Duties include customer service, general office work, scheduling appointments, follow-up communications and data entry. Primary focus is to assist store manager with i.e. Exterior Displays, Flyer distribution, calling prior recommendation customers.

Houston, Texas Area

Duties included money handling, record keeping, warranty and extended warranty services, producing and using files in all areas of the Microsoft Office suite, dealing with large sums of money and various forms of payment, appointment booking and scheduling, general office work, and account reporting.

Houston, Texas Area

Duties included cleaning, stocking, greeting and assisting customers, accounting, and light office work.

Restaurant/Food Services Management

Diploma, General Studies

Activities and Societies: JV Wrestling Team and Audio Visual Club