TECHNICAL SUPPORT EXPERIENCE INCLUDES:•2003 Server and Vista operating system installation •Dynamic Disk configurations including RAID-0, RAID-1, and RAID-5 •Installation of Active Directory (multiple domains, multiple forests) •Group Policy, NTFS Permissions, and File Sharing configuration •DNS installation and configurations (AD-integrated, secure updates, forwarders, delegation, stub zones)•DHCP installation and configuration (DHCP Relay Agent, 80/20 fault tolerance, scope options) •Internet Security and Acceleration Server 2004 installation, configuration, and testing •Routing and Remote Access Server (RRAS) for VPNs, routing between subnets, and NAT configuration•Remote Desktop/Terminal Services for remote management and configuration •Installation of Microsoft VirtualPC virtualization software on home server to duplicate classroom labsCUSTOMER SERVICE EXPERIENCE •Provide exceptional customer service•Daily operation of multi-faceted POS system•Troubleshooting POS errors and connectivity•Creating and packing orders according to ticket specification•Multi-tasking of operating drive-thru window from remote order system, collecting money according to ticket, and packaging order and closing order ticket upon completion•Assist in replenishing dry-stock items to provide operational efficiency•Perform other duties as assigned by management to support team objectives