Matt Eaken Email & Phone Number

- Manage data relationships by standardizing, migrating, and reporting on data using Raiser's Edge NXT.

- Supported operations by defining, scheduling, and managing projects between software and hardware engineering, design, support, sales, and marketing teams. - Drove project delivery and product roadmap execution by gathering requirements, writing acceptance criteria, creating wireframes for design, and iterating with user feedback. - Managed iOS and Android applications by prioritizing development work to roadmap, performing end-user testing, and deploying builds through App Store Connect and Google Play Console.

Irvine, California, United States

- Managed beta client incident reporting by user testing, prioritizing with development and release teams, and communicating update status to internal and external stakeholders. - Broke down initiatives into user stories with measurable acceptance criteria by collaborating cross-functionally to determine functional and technical requirements.- Supported product discovery by performing product research, user interviews, user story mapping, and wireframe creation to produce prototypes for demonstration.

- Created certification process for independent software vendor integrations by providing technical guidance and resource management, certifying 15+ partners.- Established intake process and managed requirements gathering for customer support issues and feature requests assignment and prioritization to development, writing over 600 Jira tickets. - Standardized release notes process between development, QA, and technical writing staff, delivering release notes for over 10 deployments. - Developed product user guide and installation guide templates, publishing or updating 10 user and installation guides for ERP and CRM product integrations, such as Sage Intacct and Salesforce.

Remote

- Created product roadmap and backlog for a $95M/annual e-commerce platform by identifying technology constraints, strategizing with stakeholders, and determining customer needs. - Delivered an ADA-compliant digital storefront navigation redesign prior to the holiday season, supporting 24% more transactions by employing design driven development cross-functionally. - Implemented the Scrum framework for the internal development team, facilitating team ceremonies, writing user stories, managing the product backlog, and ordering priorities. - Produced roadmap execution strategy approved by partners, enabling external development team to successfully deliver a new technology stack in 4 months with no downtime on delivery. - Led 2 last-mile shipping integrations for the company’s internal delivery operations by coordinating with vendors, writing user manuals for operations, and prioritizing work in sprint.

Foothill Ranch, Ca

- Improved lead time from concept to delivery by over 30% in under 3 months for approximately $12M/annual in SaaS and CPaaS platforms using Agile and CI/CD best practices.- Oversaw 3 project teams by directing scoping, planning, story writing, acceptance criteria, backlog maintenance, and stakeholder and client communications. - Reduced downtime for live network outages by designing, implementing, and leading new cross-functional business processes, improving early detection and resolution. - Delivered a successful initiative to integrate fraud protection for signups and payments, reducing chargebacks.- Created development transparency to stakeholders and customers by publishing weekly release notes for the business and customers.- Contributed to a successful group initiative to migrate databases by coordinating priorities across 5 project teams and engineering.- Spearheaded knowledge sharing and sales enablement by updating and disseminating technical specifications requirement documents for existing technical products.- Contributed to roadmap creation strategy by understanding the client base and developing product use cases for multiple verticals.

- Incorporated new valuation methodology into a $350M/annual SaaS platform in SAFe framework by planning with PMO, coordinating between Scrum teams, and maintaining product backlog.- Deployed new window sticker printer functionality by researching regulatory user states, coordinating development with Scrum team, and performing pre-production user testing. - Managed a curated vehicle comparison data platform, from product proposal and documentation to UI design and deployment, publishing digitally and feeding downstream products. - Produced CPO program comparison Webpage to support CPO valuations by researching OEM programs, coordinating with OEMs and PR partners, and maintaining program updates.

- Ensured valid player registration by working with parents to obtain necessary information and by assisting with forms. - Executed on tournament schedule by identifying participation interest, locating suitable competitions, and supervising registration and payments for events.- Maintained club team health by creating an annual budget, collecting fees, and paying coaches and club.

- Created business and automation logic and designed UI for consumer-facing new vehicle comparison tool inside vehicle information management system application.- Proposed and delivered proprietary vehicle size data for use in comparison tool and configuration and valuation applications by researching market data and successfully promoting internal adoption.- Maintained and updated comparison tool’s ongoing data publishing and ensured the accuracy of data against competitor and market comparisons as product owner.