Matt Eaken Email & Phone Number

- Manage data relationships by standardizing, migrating, and reporting on data using Raiser's Edge NXT.

- Supported operations by defining, scheduling, and managing projects between software and hardware engineering, design, support, sales, and marketing teams. - Drove project delivery and product roadmap execution by gathering requirements, writing acceptance criteria, creating wireframes for design, and iterating with user feedback. - Managed iOS and.

Irvine, California, United States

- Managed beta client incident reporting by user testing, prioritizing with development and release teams, and communicating update status to internal and external stakeholders. - Broke down initiatives into user stories with measurable acceptance criteria by collaborating cross-functionally to determine functional and technical requirements.- Supported.

- Created certification process for independent software vendor integrations by providing technical guidance and resource management, certifying 15+ partners.- Established intake process and managed requirements gathering for customer support issues and feature requests assignment and prioritization to development, writing over 600 Jira tickets..

Remote

- Created product roadmap and backlog for a $95M/annual e-commerce platform by identifying technology constraints, strategizing with stakeholders, and determining customer needs. - Delivered an ADA-compliant digital storefront navigation redesign prior to the holiday season, supporting 24% more transactions by employing design driven development.

Foothill Ranch, CA

- Improved lead time from concept to delivery by over 30% in under 3 months for approximately $12M/annual in SaaS and CPaaS platforms using Agile and CI/CD best practices.- Oversaw 3 project teams by directing scoping, planning, story writing, acceptance criteria, backlog maintenance, and stakeholder and client communications. - Reduced downtime for live.

- Incorporated new valuation methodology into a $350M/annual SaaS platform in SAFe framework by planning with PMO, coordinating between Scrum teams, and maintaining product backlog.- Deployed new window sticker printer functionality by researching regulatory user states, coordinating development with Scrum team, and performing pre-production user testing..

- Ensured valid player registration by working with parents to obtain necessary information and by assisting with forms. - Executed on tournament schedule by identifying participation interest, locating suitable competitions, and supervising registration and payments for events.- Maintained club team health by creating an annual budget, collecting fees.

- Created business and automation logic and designed UI for consumer-facing new vehicle comparison tool inside vehicle information management system application.- Proposed and delivered proprietary vehicle size data for use in comparison tool and configuration and valuation applications by researching market data and successfully promoting internal.