• Managed a high tech property management SaaS product portfolio including VTS Rise's largest ARR & strategically most important customers• Developed and implemented comprehensive customer success strategies with a 100% customer retention rate• Implemented software solutions for enterprise commercial real estate customers, enhancing operational functions and efficiency • Collaborated and built relationships with properties and enterprise commercial real estate companies to understand their business goals and develop customized success plans• Analyzed data sets to inform strategic recommendations and drive business decisions to achieve customer’s desired outcomes and increase adoption & feature utilization• Mentored Account Managers & Account Specialists to help build knowledge base & skill sets, identify resources, provide guidance, and steer to solutions in effort to build our account management program• Upsold customers using a consultative approach emphasizing solutions that drive achievement of their goals• Lead cross-functional teams to deliver exceptional customer experiences, including connecting the customer journey & supporting company marketing objectives • Supported customers by providing support troubleshooting and ensuring a positive customer experience with empathy, kindness, and relational skills

• Managed a portfolio of 136 accounts including 679 Units and $6,155,436 in annual revenue • Secured contract renewals for existing customers for 80 units, 177.78% of annual renewal plan • Managed accounts through developing relationships, proactive capital planning based on strategic analytical recommendations consistent communication, regular customer meetings, and focusing on customer satisfaction • Proactively analyze portfolio performance to assess customer risk and plan for future upgrades based on statistical mechanical trends • Manage all projects sold from sale to completion, ensuring customer satisfaction through proactive communication and setting clear expectations • Delivered thorough onboarding to new customers, ensuring a positive experience by effectively communicating Otis features

• Secured contract renewals for existing customers for 41 units, 103% of annual renewal plan • Exceeded annual sales plan by signing 28 units to portfolio, 117% of new business plan • Managed the Mayo Clinic, the largest Otis Minneapolis account with over $805,000 in ARR • Managed 350+ accounts through customer service, proactive communication, and a consultative sales approach

• Achieved $4,445,595 in new elevator sales, 120% of annual sales plan • Increased Otis Minnesota’s Market Share for Hydraulic Elevators from 8% to 30% in 2016 • Managed projects after sale including contract negotiations, created technical approval documents and elevator shop drawings, and completed financial booking process • Worked with Architects and General Contractors from project design to final construction • Presented AIA approved “Lunch & Learn” presentations to architects to demonstrate Otis Value

• Managed 240+ accounts through utilizing Otis’ internal Customer Relationship Management tool • Mentored Summer Intern through Otis’ Summer Sales Internship Program

● Shadowed existing Account Managers in day-to-day activities, customer meetings, and sales