Matt Eisenhauer Email & Phone Number

Chaska, MN

Provided Second level support for Point of Sale (POS), Time Clock, Epson T-88 Printers and other retail equipment for over 250 stores nationwide. Performed hardware repair and software installation on proprietary PC based POS and time clock systems.Maintained knowledge base and documentation for service desk personnel.Performed on-site computer upgrades.

Eden Prairie, MN

Supported the Kroll Ontrack Electronic Discovery Services business line by managing the data input processes to gather customer data from various media types, such as Hard Drives, Tape Drives, CD, DVD, Blu-ray disks, removable USB drives in a forensically sound manner into Kroll Ontrack’s proprietary systems.Maintained chain-of-custody in line with.

Managed a small team of employees to ensure customer deliverables met customer and company quality expectations.Performed daily retail managerial duties, such as cash handling and bank deposits.Served as an escalation point for customer service issues as needed when customers’ expectations were not met.

Operated production computers and printing equipment to complete customer projects to their exacting specifications.Performed customer service duties including taking new customer orders, and cashiering duties.