Matt Faller Email & Phone Number

Florence, IN, US

Remote

• Manage statewide Medicare/Medicaid insurance integration and compliancy projects in the California, Indiana and wider United States market.
• Oversee and manage a variety of internal and offshore based IT and Business teams across multiple workstreams utilizing Agile, Waterfall, and Hybrid management methodologies.
• Maintain, manage and document project budgets, project planning, functional requirements, development strategies, risks & issues, pushed to production and post go-live support.

Remote

* Managed Revenue Cycle automation workflow projects for new client integrations.

Erlanger, Kentucky, United States

• Managed over $25 million dollars annually in Capital Expenditure expansion, relocation and green field construction and infrastructure projects.
• Managed and guide project teams built from a variety of cross functional work streams including; Construction, Security, IT, Fleet Operations, Industrial Engineering, Operations, HR, Labor Relations, Safety, Corporate.
• Communicated milestones, issues, risks and project assumptions to various Steering Committees and manage all project communications and updates corporate wide.

Cincinnati Area, KY

• Managed a $8M capital project for the replacement of the legacy Avaya Telecom phone system with a Cisco UCCX and Cisco VoIP Call Manager based solution at Bethesda North, Arrow Springs, and Good Samaritan hospitals as.
• Managed the design, installation and implementation of a Distributed Antenna System (DAS) to rebroadcast Verizon, AT&T, Sprint and T-Mobile cellular services at both Good Samaritan and Bethesda North hospitals.
• Successfully completed the $3M project to modernize all network data closets (100+) and upgraded to a voice grade WiFi dual-band (2.4GHz and 5GHz) network throughout the three TriHealth Hospitals in Cincinnati.

Cincinnati Area, KY

• Managed enterprise level capital hospital expansion projects spanning 7 different market regions throughout Ohio and Kentucky.
• Completed the project management, coordination, IT design and implementation for the new 450,000sq. ft. Mercy Health Home Office located in Bond Hill housing over 1500 full time employees.
• Managed the Mercy Anderson Hospital tower expansion project with 5 new patient floors and 111 beds coming online including the pilot launch of the Epic Monitor Electronic Whiteboard and a Digital Room Status display.
• Completed a 19 hospital rollout in under 9 months which incorporated all new kitchen and nutrition service technologies utilizing CBORD (front and back of house) with full Epic integration, bedside and phone based.
• Managed the following Mercy Construction and Infrastructure projects; Behavioral Health Institute renovation and expansion projects in Paducah (Lourdes), Youngstown (Mercy St. Elizabeth) and Toledo (Mercy St. Charles).
• Created and oversaw operational Project Charters, Project Plans, BOM’s, and Statements of Work while conducting Solution Architecture Reviews, budget assessments, project road mapping, project status communications and.

Cincinnati, Ohio Area

• Managed a core team of DemandWare programmers in an Agile and Scrum based development environment implementing new web-based and responsive design technologies for customers in the fashion and lifestyle industries..
• Created project capital estimates and formal Statements of Work and upon project acceptance assisted clients to maintain and promote project focus and priority while working with internal developers to achieve project.
• Coordinated and served as main point of contact for globally focused website projects including deployments and integrations of Enterprise level and Point of Sale (POS) supporting technologies and vendor applications.

Cincinnati, Ohio Area

• Managed and led a global support organization composed of IT engineers on three different continents assisting over 200 established customer sites in the worldwide television broadcast industry.
• Coordinated and managed the project planning, road mapping, task assignment, deployments and 3rd party vendor activity for a variety of key infrastructure centric projects involving high capacity network based storage.
• Negotiated customer contracts for software and hardware support services in excess of $3M in annual and reoccurring revenue.
• Created, maintained and enforced Support Level Agreements, Statements of Work, RFP and RFI’s handling a wide range of customer needs, expectations and workflows.
• Developed and grew business relationships with various 3rd party vendors, resellers and IT system integrators operating in the television broadcast industry. Examples being Grass Valley, Avid, Empress, Harris.
• Streamlined and optimized the entire product support process, from first level customer call-in’s and troubleshooting to 2nd level issue escalations, through to the development and programming of product requests, bug.

Bellevue, KY

• Created, implemented and taught an Associate’s Degree level course curriculum on Microsoft Active Directory and CompTIA A+ Certification.
• Worked within the IT Department on reviewing and implementing updates to both existing curriculum as well as increasing student course options.
• Issued, graded and reviewed weekly homework, quizzes, tests and chapter assignments to students.

Cincinnati, Ohio Area

• Implemented and helped to design a paradigm shifting internet based software publishing, distribution and eCommerce business model that is now accepted as the de-facto industry standard.
• Coordinated, trained and ran the in-house and external Quality Assurance and Quality Control teams for over three dozen different commercial software titles published by Battlefront.com.
• Designed, deployed and supported every aspect of the company’s infrastructure, including the production and development servers, online point of sale systems, SSL configurations, payment processing and banking gateway.
• Participated at the root level in the design and production of over 30 different genre-creating, industry recognized “best in class” and “editor choice” awarded PC and Mac based entertainment software titles.
• Directed globally based teams of over 50 people with responsibilities including product design, production, content development, quality assurance, localization, DRM and licensing, documentation, editing, distribution.
• Managed and administered all online and e-mail based customer relations and support including the creation and maintenance of troubleshooting guides as well as keeping support and general FAQ’s (online and print based).

Cincinnati, Ohio Area

• Provided administration and management for the upkeep, capacity monitoring, data backup, network security and emergency 24/7 support for an on-site data center housing over 100 Novell Netware and Windows based network.
• Successfully lead the SEWP 4 initiative which migrated over 20,000 client workstations from Windows 95/98 to Windows XP with no loss in user data or significant down time.
• Developed and implemented a site-wide server consolidation project which sunset older, redundant or inefficient servers and moved their functions to more capable and productive systems.
• Authored and edited several internal Current Best Approach documents which detailed how to diagnose, troubleshoot and resolve various advanced software and hardware issues.
• Provided 3rd level and call center support (desktop applications, hardware configuration, database administration) for the entire corporate headquarters servicing over 12,000 users in a mixed Novell Netware and MS.

Political Science And Government

High School Diploma, College Prep