Held various roles with progressive responsibilities to revive existing businesses and drive exponential growth. Scrum Leader for global partner operational readiness encouraging a data-driven approach. Drove scalable improvements with partners' digital self-service and live readiness experiences and reduced friction. *Significantly decreased month-end close time requirement from 4 weeks to 5 days producing accurate insightful reporting. *Increased productivity by 20% in the first year introducing and stabilizing Agile procedures; used Six Sigma Methodologies to identify barriers to productivity.*Automated key foundational experience metrics using Snowflake and Tableau. *Transformed the management of executables from a Waterfall to an Agile framework.*Improved manual processes and rolled out a new change management tool.

Service Leader and manager of an international team of 10 business analysts and 3 global process managers accountable for bookings and compensation accuracy for all Webex offers. Successfully partnered with Sales strategy to execute multiple manual programs for Webex across 3 GTM platforms. *Increased automation and improved accuracy from 75% to 95% in 2 years tracking and collaborating with IT to achieve compensation system logic in line with policy.*Improved manual adjustment accuracy from 84% to 95% instituting new KPIs to track manual compensation adjustments entered within the correct period.*Played a pivotal role in vendor engagement and management, negotiating contracts and service-level agreements reducing budget, and enhancing efficiencies of systems and tools.*Delivered SaaS Sales Crediting services accountable for accurate booking and compensation values during the successful integration of the $1B WebEx acquisition.*Successfully transitioned existing case management system from Salesforce.com to PEGA and metrics reporting for QBRs from Salesforce.com and Excel to Tableau.

Team Lead spearheading bookings and compensation accuracy for the WebEx acquisition. Focused on scaling SaaS Sales Crediting service on Cisco’s new annuity platform. Documented all process and created training materials. Grew the team to 10 analysts and 3 global process managers. *Upgraded agent training time from 90 days to 60 days creating and implementing best practice training materials and processes focused on services. *Improved booking and compensation tracking accuracy to 85% - integrated Salesforce.com department-wide.*Partnered with Sales Strategy to determine acceptable SLAs for comprehensive and standardized booking and compensation adjustment processes for WebEx. *Improved KPIs to 99% for Cycle Time Attainment and First Touch Cycle Time transitioning CRM to Salesforce.com.*Created and delivered Worldwide Sales training focused on SaaS booking and compensation policy.

• SaaS booking and compensation policy and process subject matter expert• Expert in the service with strong understanding of business and operational processes of the service• Created and maintained detailed process documentation and cross-functional process flows• Interacted with and advised stakeholders and consumers of the SaaS policy and processes• Accountable for operational process improvements