• Created $30MM+ in OPEX savings through decreased call volumes by developing a machine learning-driven mobile servicing experience, enhancing operational efficiency and service quality.• Earned top JD Power “Overall Satisfaction Index” rankings for Banking and Credit Cards by implementing strategic customer experience improvements and optimizing real-time interactions.• Contributed to defining company-wide hiring and performance management processes to align with top product industry standards by co-writing and launching the HBTIL framework.• Fostered a culture of collaboration and innovation by building strong relationships with design, tech, and research teams, enhancing product discovery skills, and aligning solutions with customer needs.

• Led product strategy for a successful "business data bureau" spinoff, generating personalized insights for millions by integrating first and third-party data, creating API integrations, and enhancing data accessibility and user experience.• Optimized business operations by integrating data into underwriting, marketing, and customer experiences, enhancing efficiency, streamlining user interactions with autofill capabilities, and improving conversion rates and purchase volumes.• Transformed an environment with no product culture by initiating the Product Guild, fostering development and innovation, and earning recognition for an exemplary model, leading to the opportunity to co-author the company-wide Product HBTIL framework.

• Enhanced sales performance and operational efficiency by leading the visioning, strategy, and execution of an innovative product agenda, effectively supporting a 150+ sales force and driving.• Generated $2B in annualized revenue, representing a 20% increase, by automating a highly manual legacy system and integrating Salesforce into the product suite, expediting underwriting and customer spend.• Developed a three-year product strategy from comprehensive nationwide field research with sales teams, benefiting the direct team and the organization through reusable components, streamlining processes, and enhancing efficiency.• Enhanced cross-functional collaboration by integrating feedback from sales, underwriting, and marketing teams into product development, resulting in streamlined processes and improved customer satisfaction.

• Successfully optimized resource allocation, identified areas for improvement, and balanced the product mix to ensure profitability and sustainability, aligning with the company's strategic vision.

• Architected a mobile scheduling platform, establishing a two-sided marketplace, effectively connecting hourly workers with employers and enhancing job matching and workforce management.• Improved operational efficiency by leading a build vs. buy analysis, deciding to build in-house, and collaborating with cross- functional teams to architect the mobile scheduling platform, resulting in a more intuitive and user-friendly app experience.

• Increased job seeker acquisition and lead generation by implementing targeted marketing campaigns, enhancing user engagement, and driving significant growth in advertising revenue for both app and web platforms.• Optimized ad placements and user experience by analyzing data and user behavior, leading to a more effective monetization strategy and increased revenue.

Drove an aggressive test & learn agenda and delivered a portfolio of digital consumer experiences across multiple devices and platforms for consumer and small business card segments (U.S. & Canada).

• Led the implementation of Responsive Web Design, migrated Capital One's website to a new platform, and integrated ING Direct systems post-merger, earning the Circle of Excellence award for boosting revenue by $20-50MM.

Managed tactical and executional elements for all of Infiniti's consumer facing websites.

Responsible for design, day-to-day management, and enhancement of all business-to-consumer online shopping tools (e.g. Vehicle Configurator, Payment Calculator).Developed a business case for and successfully launched a Global Vehicle Configurator. Directly responsible for leading multi-country stakeholder interviews, determining application functionality and design requirements, managing vendor selection, and ensuring on-time delivery.