Matt Fields Email & Phone Number

Mclean, VA, US

• Created $30MM+ in OPEX savings through decreased call volumes by developing a machine learning-driven mobile servicing experience, enhancing operational efficiency and service quality.
• Earned top JD Power “Overall Satisfaction Index” rankings for Banking and Credit Cards by implementing strategic customer experience improvements and optimizing real-time interactions.
• Contributed to defining company-wide hiring and performance management processes to align with top product industry standards by co-writing and launching the HBTIL framework.
• Fostered a culture of collaboration and innovation by building strong relationships with design, tech, and research teams, enhancing product discovery skills, and aligning solutions with customer needs.

Mclean, VA, US

• Led product strategy for a successful "business data bureau" spinoff, generating personalized insights for millions by integrating first and third-party data, creating API integrations, and enhancing data accessibility.
• Optimized business operations by integrating data into underwriting, marketing, and customer experiences, enhancing efficiency, streamlining user interactions with autofill capabilities, and improving conversion rates.
• Transformed an environment with no product culture by initiating the Product Guild, fostering development and innovation, and earning recognition for an exemplary model, leading to the opportunity to co-author the.

Mclean, VA, US

• Enhanced sales performance and operational efficiency by leading the visioning, strategy, and execution of an innovative product agenda, effectively supporting a 150+ sales force and driving.
• Generated $2B in annualized revenue, representing a 20% increase, by automating a highly manual legacy system and integrating Salesforce into the product suite, expediting underwriting and customer spend.
• Developed a three-year product strategy from comprehensive nationwide field research with sales teams, benefiting the direct team and the organization through reusable components, streamlining processes, and enhancing.
• Enhanced cross-functional collaboration by integrating feedback from sales, underwriting, and marketing teams into product development, resulting in streamlined processes and improved customer satisfaction.

• Successfully optimized resource allocation, identified areas for improvement, and balanced the product mix to ensure profitability and sustainability, aligning with the company's strategic vision.

• Architected a mobile scheduling platform, establishing a two-sided marketplace, effectively connecting hourly workers with employers and enhancing job matching and workforce management.
• Improved operational efficiency by leading a build vs. buy analysis, deciding to build in-house, and collaborating with cross- functional teams to architect the mobile scheduling platform, resulting in a more intuitive.

• Increased job seeker acquisition and lead generation by implementing targeted marketing campaigns, enhancing user engagement, and driving significant growth in advertising revenue for both app and web platforms.
• Optimized ad placements and user experience by analyzing data and user behavior, leading to a more effective monetization strategy and increased revenue.

Mclean, VA, US

Drove an aggressive test & learn agenda and delivered a portfolio of digital consumer experiences across multiple devices and platforms for consumer and small business card segments (U.S. & Canada).

Mclean, VA, US

• Led the implementation of Responsive Web Design, migrated Capital One's website to a new platform, and integrated ING Direct systems post-merger, earning the Circle of Excellence award for boosting revenue by $20-50MM.

Yokohama-shi, Kanagawa, JP

Managed tactical and executional elements for all of Infiniti's consumer facing websites.

Yokohama-shi, Kanagawa, JP

Responsible for design, day-to-day management, and enhancement of all business-to-consumer online shopping tools (e.g. Vehicle Configurator, Payment Calculator).Developed a business case for and successfully launched a Global Vehicle Configurator. Directly responsible for leading multi-country stakeholder interviews, determining application functionality.

Yokohama-shi, Kanagawa, JP

Yokohama-shi, Kanagawa, JP