Matt Fitzsimons Email & Phone Number

Lynchburg, Va, Us

Lynchburg, Virginia, United States

- Hired to step in as temporary management for 12 U-Haul centers when full-time management was unavailable. Promoted to higher management position within one month.- Manage Traffic Department staff team for Southern Virginia Division. Responsibilities include hiring, training, coaching, mediation, supervising, submitting payroll, and customer service.- Manage all U-Haul equipment (trucks, U-Boxes, trailers, towing equipment) for 123 centers and dealers throughout southern Virginia including scheduling of transfers and support of transfer drivers. Analyze data and statistics.- On call for team members engaged in equipment redistribution when challenges or emergencies arise. Regularly engaged in quick problem-solving that meets the needs of the customer and company.- Maintain a working relationship with General Managers, Area Field Managers, U-Haul Dealers, and Marketing Company President. Often called upon to advocate for the needs of team members to Marketing Company President.

Lynchburg, Virginia, United States

- Worked with parents and students to select classes that best suited their needs at any given time.- Advised parents and students on courses relevant to areas of interest and study.- Problem solved when issues arose and found solutions within LUOA’s policies that met the needs of students.- Advocated on behalf of students who were struggling in coursework.- Aided students in transitioning from part time to full time student status.- Networked with other departments and educational institutions to ease the process of academic transition.

Lynchburg, Virginia, United States

- Promoted to Shift Supervisor within two months; promoted to Assistant Store Manager within eight months.- Oversaw the administrative and logistical tasks associated with customer and team needs so that the store manager could focus on corporate needs.- Developed connections both with customers and co-workers which resulted in efficiency and team unity.- Led the store in sales due to ability to bridge the needs of the customer with the service of the company.Has worked in multiple major cities across the United States and developed relationships with a wide spectrum of cultures and backgrounds.- Maintained daily financial and inventory records, ensured product orders were submitted on time, and reviewed weekly supply invoices.

Jacksonville, Florida, United States

- Advocated for the needs of the providers and found solutions within the systems already set in place by Aetna while protecting the confidential information of both the provider, the members, and the company.- Assisted providers with benefit details for members who had Medicare Advantage - Recognized by management for being detailed oriented and highly organized. Utilized regularly for coaching in these areas within the Aetna team for the purpose of better understood company processes.- Called upon by management for root cause problem solving.- Received and resolved provider issues raised by third party vendors with different cultural backgrounds.- Consistently led the team in customer service scores collected through surveys.

Master'S Degree

Bachelor Of Arts - Ba, Christian Ministry

Master'S Degree

In Progress