Matthew Ford

Matthew Ford Email and Phone Number

Technical Support Senior Analyst at Dell @ Dell
Matthew Ford's Location
Marsfield, New South Wales, Australia, Australia
Matthew Ford's Contact Details

Matthew Ford work email

Matthew Ford personal email

n/a

Matthew Ford phone numbers

About Matthew Ford

Matthew Ford is a Technical Support Senior Analyst at Dell at Dell.

Matthew Ford's Current Company Details
Dell

Dell

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Technical Support Senior Analyst at Dell
Matthew Ford Work Experience Details
  • Dell
    Technical Support Senior Analyst
    Dell
    Round Rock, Texas, Us
    View
  • Dell Australia
    Technical Support Senior Analyst Level 2
    Dell Australia Jan 2010 - Sep 2024
    Providing advanced technical support and managing all escalations across the globe.Resolving complex and technical hardware and software issues that customers bring.Forensic diagnosis of ongoing issues with existing service requests or parts replacement.Coordinating with onsite field technicians and customers to ensure the quickest resolution.Managing and repairing field technician’s escalations for client machines on a global levelManaging all level 1 technical team escalations from initial call through to resolution.APAC liaison for Global alliance.Maintaining a strong focus on customer service.Training and mentoring new team members.POC for ANZ local policies and procedures that are different from other regions around the globe. Compiling and reporting on all CTE performance reports to upper management. Advising on trends from reporting and recommending points of trainings required.Hands on resolving escalation cases via in house assessment, diagnosis and repair.
  • Unisys (On Behalf Of Dell)
    Field Technical Engineer
    Unisys (On Behalf Of Dell) Feb 2004 - Dec 2009
    Perform onsite diagnosis and repair to client machines across the NSW South coast and Newcastle areas.Collaborated with different teams to escalate flee wide issues.Prioritized work orders based on severityCommunicate with both end users and corporate IT departments with both technical and simple languageOnsite diagnosis of ongoing support casesTime management skills
  • Unisys (On Behalf Of Dell)
    Service Level Coordinator, Contract Role
    Unisys (On Behalf Of Dell) 2004 - Dec 2004
  • Business Cents
    Assistant Service Manager
    Business Cents 2003 - 2004
  • Shoalnet Internet Services
    Technical Support Officer
    Shoalnet Internet Services 2002 - 2003
  • Ncr Australia
    Implementation And Service Consultant
    Ncr Australia 2001 - 2002
  • Nortec Computers
    Hardware Technician
    Nortec Computers 2000 - 2001

Matthew Ford Education Details

  • Dell
    Dell
    Technical Support

Frequently Asked Questions about Matthew Ford

What company does Matthew Ford work for?

Matthew Ford works for Dell

What is Matthew Ford's role at the current company?

Matthew Ford's current role is Technical Support Senior Analyst at Dell.

What is Matthew Ford's email address?

Matthew Ford's email address is mf****@****rma.com

What is Matthew Ford's direct phone number?

Matthew Ford's direct phone number is (650) 496*****

What schools did Matthew Ford attend?

Matthew Ford attended Dell.

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