Matt Fox Email & Phone Number

Denver, Co, Us

Charlotte, Nc, Us

Encinitas, California, Us

Serve as a liaison between customers and internal teams to ensure the timely and successful delivery of transportation solutions according to customer needs. Implement urgent solutions to solve time-critical problems associated with customers, shippers, and carriers. Manage and develop client accounts to initiate and maintain increasingly favorable relationships with clients. Conduct meetings with customers to identify their requirements and recommend specific solutions to increase volume of business as well as resolve any pricing, availability, and credit conflicts. Lead and land negotiations and terms of sales/service agreements. Proactively provided freight consultation to clients in order to educate them about market trends and its effect on their shipping operations. Lead the planning and execution of marketing plans while consistently delivering on time, within budget, and in accordance with established KPIs aimed at improving ROI. Perform quarterly business evaluations to identify favorable prospects and potential cross/up-selling opportunities. Work with internal carrier management and coordinate involvement of company personnel, including support, service, and management resources.Key Contributions:● Increased average monthly revenue from $700,000 to $1,500,000 by growing a book of business.● Maintained 11% margin while providing the delivery of exceptional account management service.● Increased overall customer satisfaction level by meeting with customers monthly/quarterly to identify and resolve issues promptly as well as identified opportunities with clients to increase overall business.● Identified need for skills development and delivered effective training and mentoring to account managers and coordinators with a keen focus on improving overall performance, knowledge, and efficiency.

Overland Park, Kansas, Us

Identified organizational needs and captured business opportunities while consistently exceeding goals, building relationships, and creating superior customer experiences. Analyzed market trends and developed effective plans to increase product positioning. Conducted B2B Calls, go on account reviews, cold call prospective clients, and updated leads to increase teams’ ability to close deals in a shorter interval. Proactively provided freight consultation to clients in order to educate them about market trends and its effect on their shipping operation. Coordinated with shippers and receivers regarding pickup and delivery appointments, aimed at ensuring delivery within scheduled timeframes. Approved and processed funds to contract carriers for fuel and other expenses. Documented and resolved issues between carriers and vendors.Key Contributions:● Developed contact strategy and led sales process from conducting cold calling to negotiating prices with clients to closing deals. ($105,000 Gross Profit Monthly / $500,000 Revenue Monthly).● Determined customer-specific requirements and delivered effective solutions to enhance customer satisfaction and retention, resulting in becoming top 5 sales rep out of 40-50 sales reps● Coached and helped develop a team of new sales reps to improve performance as per key business metrics.

Overland Park, Kansas, Us

Romeoville, Illinois, Us

I conducted investigations and analyses of the industry, customers, competitors, and technology trends to identify, evaluate, and prioritize new product segments, markets, and partners. I researched, organized, and developed a tool or process to support the sales team in offering alternative products to customers. I performed Request for Quotation (RFQ) to gain customer business.Key Contribution:• Facilitated the creation of a tool that enables sales representatives to compare identical items across Magid and other products utilizing macros and Excel pivot tables.• Performed more than 1,000 requests for bids, using discount lists to calculate freight costs and lead times.• Integrated and streamlined safety products inventory levels, aimed at increasing sales.