Spearheaded contract negotiations, leveraging expertise in cost analysis, pricing strategies, and risk mitigation to maximize company profitability.Directed cross-functional teams to deliver high-quality services, meeting or exceeding contract deliverables and performance standards.Established and maintained strong relationships with government stakeholders, fostering trust and ensuring alignment with agency objectives.Implemented robust contract management systems to streamline processes, track compliance, and optimize operational efficiency.Analyzed market trends and opportunities, aligning business offerings with emerging government needs to drive growth and innovation.Mentored and developed a high-performing contracts team, promoting professional development and fostering a culture of excellence.

Collaborated with various departments and agencies to coordinate patient care, logistics, and administrative functions, fostering a cohesive and integrated healthcare environment. Manage a team of specialists to optimize medical clinic administrative duties.Implemented strategic initiatives, optimized resource allocation, and ensured compliance with regulatory standards, resulting in 30% improved efficiency.Led and managed the DoD-wide Tactical Combat Casualty Care initiative, overseeing program development, implementation, and coordination across the 913 Airlift GroupManage patient record security and compliance standards.Manage logistics operations, ensuring seamless supply chain management and optimal resource allocation. Mange the ROI and HIM requirements for 913th Aerospace Medicine Squadron.Officer in charge of developing and implementing Medical Readiness requirements and trainingLeads initiatives in medical readiness, disaster response, aeromedical evacuation, and medical recruiting to ensure preparedness and operational continuityManages budgetary and fiscal responsibilities alongside medical manpower, data analytics, and information systems management to ensure operational efficiency and effectivenessLead planner for humanitarian healthcare missions for the 433rd Medical GroupMember of a specialized 6-person Ground Surgical Team (GST) trained for rapid mobilization in emergency response

Provided administrative and litigation support in processing and execution of judicial matters. Managed all aspects of the law office for 927 ARW MacDill AFB. • Regularly assessing office productivity and making team adjustments as needed.• Direct all office staff in the processing and submitting of compliance reporting.• Interview, hire and train paralegals.• Manage a team of 4 paralegals to provide litigation support.

• Orchestrated comprehensive business operations, including policy development, cost reduction research, and executive client management, aligning strategies with regional and federal requirements.• Led integration with Immunization Registries, enhancing data exchange capabilities by 20% ensuring compliance.• Develop and communicated a prioritized Product roadmap for Mental Health digital platform, incorporating stakeholder input and aligning with organizational goals to drive engagement and execution.• Championed the overall product strategy, research and development requirements, and development efforts for a mental health digital platform targeting the US market.• Utilized customer insights, feedback, and internal metrics to refine product vision and identify opportunities for enhancing the customer experience, while eliciting, defining, and analyzing medium to complex requirements to drive product success.• Served as a central liaison between the corporate Governing Board, executive clients, and US Federal Agencies, adeptly managing relationships at both executive and line levels to foster strong partnerships, effective communication, and drive business growth.• Facilitated requirement walk-throughs with key stakeholders, utilizing diverse methods such as team demos, workshops, and Agile ceremonies to identify, estimate, and prioritize work efforts, while collaboratively resolving dependencies, issues, and risks to ensure smooth project execution.• Developed comprehensive short- and long-range management and organization plans, aligning responsibilities and activities with corporate goals and objectives.• Established best practice implementation protocols and comprehensive documentation procedures to ensure consistency and efficiency across all operations.• RISK Officer, managing the risk and compliance program by implementing comprehensive strategies to safeguard company assets and ensure adherence to federal and state regulatory requirements

• Managed cross-functional team in product enhancement projects, overseeing tasks, allocating resources, and ensuring timely delivery of high-quality results.• Pioneered end-to-end lifecycle management of business and functional requirements, propelling a notable 20% surge in operational efficiency through commission automation.• Led transformative Medicare Supplemental plan design, propelling an impressive 10% increase in membership, expanding the organization's market reach and influence.• Executed flawless documentation and seamless implementation of Medicaid Portal Automation, driving a remarkable 26% increase in operational efficiency, streamlining processes, and elevating service delivery.• Managed program backlog ownership, prioritization, pricing, licensing, and ROI, aligning agile product teams and epics/features for efficient workflow management.• Leverages in-depth understanding of Cigna clinical products to identify and communicate new sales and support opportunities within customer sites, fostering organizational awareness and action.• Managed the product team in the creation and implementation of an Operations Dashboard utilizing Salesforce, driving efficiency, and streamlining processes for enhanced operational performance.• Technical Product lead for Medicaid Portal Automation project, driving a remarkable 26% increase in operational efficiency, streamlining processes, and elevating service delivery.

• Proficient in clinical operational design, capital management, portfolio/program/project management, and plan of care clinical informatics design.• Orchestrated a successful Employee Assistance Program call flow redesign, optimizing workflow for 150 front-line operational clinicians and elevating patient care standards.• Spearheaded an innovative digital resiliency program, resulting in a commendable 10% reduction in cost drivers while fortifying organizational resilience.• Expertly managed the Work-Life Analysis program, achieving an impressive 50% increase in efficiency and enhancing quality levels by 20%, driving a culture of excellence.• Collaborated closely with leadership to craft and execute the IT strategic roadmap, aligning technology initiatives with business objectives for accelerated growth and success.• Led product enhancement resulting in a 23% reduction in cost drivers within the Work-Life Analysis program.

• Capability Program Manager: Directed the Employee and Individual organization, while concurrently leading as Lead Business Analyst for Provider value stream and Head Consultant for ASO plan development.• Lead end-to-end product management initiatives throughout the product lifecycle, collaborating with business stakeholders, partner teams, vendors, and third parties to ensure successful delivery of initiatives.• Provided vision and direction to the Agile development team and collaborators, ensuring alignment throughout the project. Prepared backlog work items to maintain task pipeline and planned and prioritized product feature backlog.• Designed, directed, and oversaw the successful implementation of the OptumRx Customer Service Work-at-Home program, ensuring seamless transition and operational continuity.• Successfully identified activities that generated business value, prioritized product, and customer requirements, and played a key role in defining the product vision for effective team alignment and goal achievement.• Successfully managed a team of 10 analysts, fostering their professional growth and enhancing overall performance.• Developed back-office methods to monitor employee’s productivity and optimized processes to reduce cost by 15%• Led financial analysis initiative to evaluate Pharmacy Benefit Management’s (PBM) courier contract, reducing operational costs by $350,000.• Managed regulatory and compliance requirements in collaboration with technology and business stakeholders, ensuring seamless adherence to industry standards.• Successfully implemented and managed the mandatory and regulatory training programs, guaranteeing organizational compliance and proficiency in crucial operational areas.• Led and managed cross-functional analyst teams in both IT and healthcare sectors, ensuring seamless collaboration, optimizing workflow processes, and achieving project milestones with precision and efficiency.

Responsible for financial analysis, project management, contract negotiations, and software training and implementation. Managed financial and decision support initiatives for Material Services division.• Managed compilation of reports, to include payroll, purchasing, and supply chain inventory.• Spearheaded project to merge all courier services for the entire system, reducing overall cost by 15%.• Directed project to decommission a medical logistics warehouse, reducing supply costs by 24%.