As the CEO of Penny Post Credit Union, I've led with a focus on delivering exceptional results in the financial services sector. With a team of 29 professionals, I've fostered a culture of excellence through evaluations and continuous development. Collaborating closely with the Board, I've set and adjusted annual growth targets, implementing monitoring systems to influence our marketing strategy effectively.Managing a £3.5 million annual budget/turnover, I've integrated our strategic… Show more As the CEO of Penny Post Credit Union, I've led with a focus on delivering exceptional results in the financial services sector. With a team of 29 professionals, I've fostered a culture of excellence through evaluations and continuous development. Collaborating closely with the Board, I've set and adjusted annual growth targets, implementing monitoring systems to influence our marketing strategy effectively.Managing a £3.5 million annual budget/turnover, I've integrated our strategic plan into daily operations, developing and executing a comprehensive marketing strategy. I've also enhanced financial controls and ensured compliance with PRA & FCA requirements.To guarantee premium membership services, I've established a performance management framework and maintained meticulous oversight of operational systems, ensuring consistency, accuracy, and regulatory adherence. In addition, I've prioritised continuous learning and succession planning through mentorship and skill-sharing.Key Achievements:During my tenure, I've achieved significant milestones, including:▸▸ Elevating turnover from £1.7 million to £3.2 million in five years, doubling membership from 9,500 to 20,000.▸▸ Expanding assets from £21 million to £55 million, reducing bad debt costs by 40%, and leading a successful Business Improvement Project.▸▸ Pioneering an Apprenticeship Scheme with 100% retention, earning 'Highly Commended' recognition at the National Apprenticeship Awards.▸▸ Attaining 'Runner Up' for Small Business of the Year at the Black Country Chamber of Commerce Awards.▸▸ Forging a transatlantic partnership with a US-based credit union, facilitating best practice and knowledge sharing.▸▸ Successfully directing the largest merger in the UK credit union space, navigating a significant scale-up and integration process. Show less

As the Chief Executive of Wolverhampton City Credit Union from 2008 to 2018, I held a pivotal role in the financial services sector. Accountable for a £1 million turnover, I oversaw a team of eight colleagues. My leadership was characterised by a commitment to continuous improvement, fostering staff involvement, and facilitating acceptance of change through mentoring and coaching.Key Achievements:During my tenure, I achieved several significant milestones, including:▸▸ Led… Show more As the Chief Executive of Wolverhampton City Credit Union from 2008 to 2018, I held a pivotal role in the financial services sector. Accountable for a £1 million turnover, I oversaw a team of eight colleagues. My leadership was characterised by a commitment to continuous improvement, fostering staff involvement, and facilitating acceptance of change through mentoring and coaching.Key Achievements:During my tenure, I achieved several significant milestones, including:▸▸ Led the credit union from a small, loss-making business to a fast-growing, fully sustainable, and forward-thinking organisation. This transformation boosted revenues from a £75,000 annual loss to a £100,000 surplus in just five years.▸▸Produced and delivered a business plan, resulting in 150% increase in revenue within three years.▸▸Organised and project-managed two credit union mergers, which substantially grew assets by £1 million.▸▸Designed and delivered a Welfare Assistant Scheme, securing a substantial £500,000 investment.▸▸Secured a £250,000 contract with the DWP by demonstrating local need even after the scheme had closed.▸▸ Reduced delinquency by 50% through improvements in credit control policies and procedures.▸▸Established 10 new payroll schemes by approaching employers and effectively demonstrating the benefits.▸▸Launched a customer engagement program where 60% of members were contacted monthly.▸▸Introduced Personal Development Plans for directors, management, and employees, resulting in improvements among under-performing employees while setting and monitoring goals and objectives.▸▸Implemented a succession planning framework to ensure proficient team management in my absence. Show less