- Led end-user testing during the latter half of an Anaplan (cloud-based planning software) implementation, managing the testing process to ensure successful deployment.- Coordinated with project teams and system implementers to develop test scripts and plans, while also playing a key role in end-user onboarding and training throughout the testing phase.- Managed and reported on all defects through various testing phases, led daily triage meetings with key stakeholders, business leadership and system implementation partners, and facilitated effective defect resolution.- Enhanced departmental operations by optimizing work tracking and data management processes using Azure DevOps and connectors, resulting in increased efficiency and streamlined workflows.

• SAP and Microsoft Dynamics Nav production planning to Bill of materials (BOM’s) according to the manufacturing shop's capability and capacity along with schedule requirements• Conducts Material requirements planning (MRP) in SAP to ensure material requirements and outstanding liabilities are accounted for• Cross-departmental collaboration to effectively prepare, plan, schedule, and amend shop manufacturing packages• Supported in the training and transition of an entire planning department from Microsoft Dynamics Nav to SAP for all production planning and continued to serve as the primary resource to the team post transition.

• Assists in the supervising, training, and scheduling of store personnel• Oversees the store operations and commercial department to ensure a satisfactory customer experience • Enforcing and adhering to loss prevention and company policies by monitoring sales productivity and cash flow along with maintaining proper and accurate inventory

• Monitored and adjusted labor hours based on guest volume to maximize efficiency • Organized and coordinated daily assignments for all team members to include employee scheduling, rotation schedules, and break schedules• Ensured safety standard compliance for both team members and guests• Conducted employee training and performance management