Matt Hack Email & Phone Number

United States

Butler, Indiana

Ashley, Indiana

Howe, Indiana

Fort Wayne, In

• Manage shipment data bases• Analyze survey score, shipment data by date and performance periods to secure new shipment awards• Solicit Survey• Monitor Quality issue, contact Agents/3rd parties to resolve.• Verify awarded shipment to reduce missed shipment, to keep from having a SCAC suspended• Analyze distribution channels rankings and rates for that channel.

With my past work experiences within Therma Tru I have had and can demonstrate good leadership and mentoring abilities, due to my past supervision and safety coordinating abilities.Within these two positions I’ve held, I have had numerous responsibilities, like managing attendance, vacations, performance evaluations, disciplinary actions, OSHA logging and recording, account managing among CSR, work load distribution, communications within Therma Tru and with external customers, designing… Show more With my past work experiences within Therma Tru I have had and can demonstrate good leadership and mentoring abilities, due to my past supervision and safety coordinating abilities.Within these two positions I’ve held, I have had numerous responsibilities, like managing attendance, vacations, performance evaluations, disciplinary actions, OSHA logging and recording, account managing among CSR, work load distribution, communications within Therma Tru and with external customers, designing and implementing new systems to stay competitive in the market place and to improve business flow.When doing safety I was accountable for all employees hourly and salary approximately 650 to 700 employees. Within this position I worked closely with our Human Resource Department to ensure that we followed all OSHA, state and federal laws of employment, along with logging workman’s comp claims. This position required data gathering, record keeping of confidential information, employee and employer confidentiality, implementing new systems, ensuring work safety for employees, visitors, and contractors. I also implemented in-house audits to insure that machine and building were compliance with OSHA and created and implemented SOP’s, JHA’s, and PPE standards to ensure that employees had a safe work atmosphere with correct tools to do their jobs safely. Show less

2003-2006 Performed safety audits to determine compliance with a variety of state and federal statutes and regulations.Conducted a safety training program for company associates.Led a multifunctional process improvement team that was tasked with providing process improvement ideas and process data gathering.

2007-2009 Supervised and led customer service personnel through use of a material resource planning (MRP) system.Responsible for customer relationship management, team coaching, and team performance.Increased customer satisfaction by standardizing communications.Reduced order errors 15% by cleaning MPR cross reference files.Received rating of top 10% on last evaluation report. Therma TruTechnical Service Customer Champion2005-2007 Responsible for… Show more 2007-2009 Supervised and led customer service personnel through use of a material resource planning (MRP) system.Responsible for customer relationship management, team coaching, and team performance.Increased customer satisfaction by standardizing communications.Reduced order errors 15% by cleaning MPR cross reference files.Received rating of top 10% on last evaluation report. Therma TruTechnical Service Customer Champion2005-2007 Responsible for addressing product inquiries and warranty claims.Provided product support to builders, dealers, distributors, and consumers. Collected Voice of the Customer (VOC) feedback and provided VOC data to engineering and marketing.Developed reporting requirements utilized within customer relationship management software.Improved process flow by writing and standardizing operating procedures. Show less

Led and supervised 55 to 65 production employees.Monitored job performance, job placement, work load distribution, scheduling, inventory, disciplinary procedures, and production output.Trained new and existing employees.

Responsible for the set up, control, adjustments, and output of an 8 automated CNC machines, from raw product to finished good.Insured compliance with specifications and adherence to quality control.

A.S, Business Administration; Business Management

Bachelor, Business Administration Concentration In Human Resource Management

B.S, Business Administration; Human Resource Management