Matt Halford Email & Phone Number

Bromsgrove, Gb

Shoreham By Sea, England, Gb

Downers Grove, Illinois, Us

European Executive Leadership role responsible for Presales, Business/Sales Operations, Advisory and Consulting, Delivery, Client Engagement and Client Success.

BT Global Services leadership role providing strategic direction and vision for lifecycle services within the Manufacturing vertical, ultimately accountable for delivering profitable customer success through leadership of large, complex, multi-solution contracts.

Solihull, West Midlands, Gb

Convergence Group's COO is responsible for providing Service and Operational leadership across all functions of the business to continuously improve our customers experience and deliver Superior Service, Commercial Innovation and attract and retain Exceptional People. The COO is designated Chief Information Security Officer as owner of the live environment and is responsible for ensuring the necessary resources are allocated and the correct level of focus is given to ISO within the business. Responsible for Information Security, QMS, D&I and Networks within the business along with all associated policies and controls. . The COO works with the Managing Director, Leadership and Management team to define, approve and then execute the tactics and strategy of the business to enable Convergence Group to meet its growth plans. The role has primary responsibility to lead and deliver profitable, service excellence and continuous improvement to all ‘post sales’ functions including; Professional Services, Provisioning and Delivery, Project Management, Field Engineering, Service Management, NOC & SOC, Network Management, Business Systems and Transformation, IT, Governance and Compliance.

Monroe, La, Us

CenturyLink's purpose is to improve the lives of our customers by connecting them to the power of the digital world. We are the third largest telecommunications company in the United States and a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses As Regional VP for Advanced Services and part of the Leadership Team within the EMEA region I am responsible for Solutions Consulting/Professional Services, Programme and Transition Management, Service Management, and Delivery Implementation. My Responsibilities include developing and driving the EMEA Services business plan including managing the P&L and securing the required capital and expense budget to support on-going business needs working cross functionally, engaging senior internal and external stakeholders to ensure Client requirements are met and exceeded. My primary role is in creating a client first culture that empowers and supports team members to build strategic relationships with Clients delivering services and solutions that drive successful business outcomes across a broad Hybrid IT portfolio from On Premise and Colo to Managed Hosting, Cloud, Network and ITO services such as Application Development, RIM and Managed Security.

Leeds, England, Gb

Maximise and leverage business opportunities within an ICT company, for which sustainable growth and development of its Services business and capabilities is a major priority, and where integrated solutions are required to achieve client outcomes.• Provide leadership, motivation and strategic direction to a multi-disciplined Service and Sales team to identify, win and deliver £30M+ services revenue across a variety of Solutions to a diverse client base. Achieving top line sales growth of 30% and significantly increasing budgeted profitability within first year.• P&L responsibility for the Managed Services Business including Major Service contracts, programmes and distribution channels actively leading senior relationships across a Client base of market leading organisations including BT, RBS, JP Morgan, and Deutsche Bank.• Able to constructively challenge current thinking, planning and implementing dynamic change to secure strategic objectives (targeted profit & revenue, increased value and sustainable growth)

“Recruited to lead the “Profitable Customer Satisfaction” strategy for Managed Services including the integration of a recent lateral acquisition.”• Responsibility for working with board members to build services-led Complex Managed Services & IT Outsourcing pursuit and delivery teams and profitable growth• Operational Budget owner for Managed Services and IT Outsourcing, with eight direct reports comprising senior Operational and Program Managers.Major Achievements;• Successfully organised and led a large multi-disciplined team to collaborate and deliver on a £55M Managed Services Outsourcing deal spanning UK, Germany and Cyprus. • Transformed the Operations department, restructuring various support functions into a streamlined customer focused organisation, whilst delivering £1.7M savings over 2 years• Fully integrated a £7M ICT acquisition into the business• Developed an IT Services framework with Group Marketing, aligned to ITiL industry best practice framework

Bryanston, Johannesburg, Za

Led a Managed Services department of 90+ staff at P&L level providing ITIL aligned lifecycle support services to FTSE 500 Clients from break fix maintenance to fully outsourced services with combined service revenues of over £40m P/A. Provided a best in class service with responsibility for Service Design, Pricing, Transition, Delivery and Management. Key Acheivements:• Reduced departmental costs by 12% whilst increasing revenues by >35% during 2007/8• Led team to 5 Cisco Customer Satisfaction Awards as a Gold Partner• Won UK ‘Department of the Year’ award and was selected to participate in Global Leadership Forum• Implemented commercial, presales and transition methodology enhancing contract profitability and Customer Satisfaction• Ensured the service delivery organisation had capability and capacity to meet pipeline demand in line with business objectives• Reduced UK contract churn from 19% to <4% • Improved Cisco Third Party Maintenance revenues by 30%• Developed transactional presales team to increase through put of PS activity contributing to 33% increase in revenue

Paris, Fr

Managed Global Sales Support team to drive revenue growth within the Integration Services (IS) business, providing bid responses, pricing & Subject Matter Expert support on complex & major deals. Responsible for defining major sales programs across the business unit, engaging vendors, sales channels & marketing to execute against objectives. Provided comprehensive support to complex service design and implementation, ensuring support for all services and solutions was readily available and consistent; thus ensuring Bid and RFP responses are competitive, creative and deliverable.

Gb

Msc, Leadership And Management

Dip Management, Management And Leadership

Electronic Engineering