Matt Hamm Email and Phone Number
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Matt Hamm is a Collections Group Lead at Barclays at Barclays. He possess expertise in banking, credit, financial services, risk management, credit risk and 38 more skills. Colleagues describe him as "Matt has always provided exceptional support to his partners and delivered beyond expectations whenever needed. He is reliable, timely and knowledgeable in the industry and can always provide worthwhile insight into difficult obstacles and provides intelligent and creative solutions to mitigate challenges. " and "I have had the pleasure of working with Matt in multiple roles while at Bank of America. Matt is that great balance of hard working, knowledgeable and fun to work with. He is always sharing his knowledge as well as looking to gain more. When circumstances get stressful he doesn’t let that affect the work, he keeps the mood light and is a wonderful person to be with. Conversations with him are stimulating, especially if you have a different opinion than his. He doesn’t talk down or belittle you but rather listens to your thought process and explain why his is better. Even when we moved into different departments Matt showed he could still be relied on for a quick question or a general conversation about where things were going and how we were doing getting there. "
Barclays
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Collections Operations Group LeadBarclays Oct 2020 - PresentWilmington, Delaware, United StatesGroup lead for Barclays Financial Assistance department reporting to the site leader Manage efforts of the team managers with direct & matrix reports of over 100 FTE.Lead Business Analyst team responsible for data aggregation, presentation & central task management for all sites in collections network. -
Vp Transformation TeamCiti Jun 2017 - Oct 2020Newark, Delaware• In charge of Transformation Team leading the re-engineering a large-scale processing environment• Responsible for developing budget projections • Fulfilled research, planning, preparation and related analysis to facilitate the organizational needs• Incorporation of robotics and artificial intelligence into fully re-engineered processes• A reduction of over $2.5 MM year over year in labor cost and process efficiency gains -
Vp Client Service Sr MgrCiti Aug 2016 - Jun 2017New Castle, Delaware• Section Manager in a fast paced, highly demanding role overseeing a corporate client service team of twenty• Responsible for servicing at least 25 Fortune 500 corporation's cash product's needs• Managed metrics to ensure service levels were met adhering to strict daily SLA's • Developed sites capacity plan, ensuring organizational support needs and budgetary requirements were aligned -
Avp Cash And Trade Processing ManagerCiti Dec 2014 - Aug 2016Newark, Delaware• Managed a large team of associates and front-line supervisors in an end to end, station processing environment across a 65,000 square foot facility• Oversaw all five processing areas including inbound and outbound operations• Project manager for SLA between Citi and the US Government overseeing all aspects of organizational needs and budgets• Responsible for capacity planning for all three processing sites -
Accounting Control ManagerJpmorgan Chase Mar 2013 - Nov 2014• Responsible for US consumer and commercial Card Settlement including the management of two internal teams on and offshore as well as outside vendors• Led all compliance efforts with all applicable policies, procedures, laws and regulations• Oversight of the successful reconciliation of payments, cardholder settlement, internal adjustments, chargeback suspense, portfolio conversions and de-conversion and activity related to association settlement -
EditorFansided.Com Oct 2011 - Mar 2013Author and site editor for online sports media websites including Keeping It Heel & Niner Noise. Work featured in Sports Illustrated, ESPN Insider, Yahoo Sports and many other major outlets. -
Avp Senior Team Manager-Internal RecoveryBank Of America Apr 2011 - Sep 2012Newark De• Managed and developed a department of over 60 call center senior collection • Responsible for many diverse projects simultaneously, including budget and performance• Streamlined outward calling strategy to ensure proper controls in place to meet FDCPA guidelines• Improved performance by over 35% in the first 90 days of the business’s relocation to Delaware• Trained and developed associates on proper debt collection practices; including credit bureau and customer analysis using tools such as customer demographics -
Avp Senior Team Manager-CollectionsBank Of America Jan 2008 - Apr 2011Newark De• Manger of 25 collections associates in a call center environment• Developed the associates while coaching to the performance expectations of the department, adhering to strict guidelines and regulations• Ensured productivity and efficiency levels were met, including compliance and control measures• Direct mail, email and text campaign strategy team leader out of fifteen candidates -
Sr. Credit AnalystBank Of America Jan 2006 - Dec 2007• Received credit application • Maximized new business while controlling company risk • Consistently exceeded cash and cross sell goals thorough sale of balance transfers, credit protection and house calls -
Senior CollectorBank Of America Jan 2005 - Jan 2006Account manager responsible for minimizing loan losses through the management and collections of 30-180 day delinquent consumer accounts. Assist with customer assets, income, and expenditure while providing options to manage debt. Consistent Business Leader and Goal Achiever2005 Commitment to Excellence Award -
Payment ProcessingJpmorgan Chase Jan 2002 - Jan 2004Worked in all phases of payment processing including data entry, mail ops, exception processing, and balancing review. -
Branch ManagerTcim Services Jan 1999 - Jan 2002Manager in a large telemarketing and customer service call center environment supporting both outbound and inbound needs for many diverse clients. I managed the efforts of 40-50 insurance sales, customer service and online support representatives while exceeding the sales goals and quality standards for each client. Administered annual reviews and provided immediate performance feedback. Responsibilities also included the oversight of all recruiting and training efforts for the branch.
Matt Hamm Skills
Matt Hamm Education Details
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Elkton High School
Frequently Asked Questions about Matt Hamm
What company does Matt Hamm work for?
Matt Hamm works for Barclays
What is Matt Hamm's role at the current company?
Matt Hamm's current role is Collections Group Lead at Barclays.
What is Matt Hamm's email address?
Matt Hamm's email address is mh****@****ast.net
What is Matt Hamm's direct phone number?
Matt Hamm's direct phone number is +144335*****
What schools did Matt Hamm attend?
Matt Hamm attended Elkton High School.
What are some of Matt Hamm's interests?
Matt Hamm has interest in Children, Education, Science And Technology, Human Rights, Animal Welfare.
What skills is Matt Hamm known for?
Matt Hamm has skills like Banking, Credit, Financial Services, Risk Management, Credit Risk, Loans, Credit Cards, Portfolio Management, Call Centers, Payments, Management, Financial Analysis.
Who are Matt Hamm's colleagues?
Matt Hamm's colleagues are Paulina Devesa, Stuart Goddard, Aakash Singh, Jeremiah Parvath Raj, Mathilde Barreau, Darshita Vakharia, Barbara Clarke.
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