Led a regional athletic training program territory through operational, financial, and community leadership and overseeing 11 team members across 4 school districts, enhancing health and longevity for 10K+ student athletes. - Drove continual growth by creating valued client relationships, performing ongoing service analysis, creating customized package offerings, and negotiating contracts and pricing, yielding over 30% in revenue growth in 2 years. - Built data-driven program culture including analyzing existing program performance, defining key metrics, and developing technology optimizations, such as a QR code-based sign-in experience adopted program-wide. - Enhanced program quality management from needs assessment and gap analysis though process development and targeted technical trainings, increasing documentation quality by 24%. - Cultivated a client-centered team by focusing on solutions, providing authentic coaching and training, and empowering autonomous decision-making, earning 78+ Leadership Net Promoter Scores (NPS) with minimal employee turnover.- Directed diverse people operations including hiring, onboarding, training, and on-going performance management, for a successful field operations team serving 11 different locations.

Created a pilot COVID-screening protocol from ideation including requirement definition, SOP development, resource allocation, and operations management, through successful launch with a team of 45. - Operationalized a scalable workflow including role definition, staffing strategy, scheduling frameworks, and growth strategic planning, gaining hospital-wide adoption.

Optimized the customer experience through customized treatment planning and management, increasing client referrals and overall retention rate. - Launched a treatment planning portal from proposal development and leadership buy-in through implementation and adoption strategy, enabling user-friendly accessibility. - Created a streamlined employee onboarding program including content development, training delivery, and competence assessment, increasing staff retention rates, and decreasing ramp-up time.

Managed employee injury treatment center at Boeing by providing injury prevention best practices, early intervention strategies, and KPI reporting management as a department lead over a team of 4.

Led clinical operations at large-scale sporting events, overseeing a team of physicians, physical therapists, and nurses. - Provided athletic training to two university sports teams, serving as lead trainer and managing one team member.