Matt Harrelson Email & Phone Number

California, United States

California, United States

Seattle, Washington, United States

Led a regional athletic training program territory through operational, financial, and community leadership and overseeing 11 team members across 4 school districts, enhancing health and longevity for 10K+ student athletes. - Drove continual growth by creating valued client relationships, performing ongoing service analysis, creating customized package offerings, and negotiating contracts and pricing, yielding over 30% in revenue growth in 2 years. - Built data-driven program culture including analyzing existing program performance, defining key metrics, and developing technology optimizations, such as a QR code-based sign-in experience adopted program-wide. - Enhanced program quality management from needs assessment and gap analysis though process development and targeted technical trainings, increasing documentation quality by 24%. - Cultivated a client-centered team by focusing on solutions, providing authentic coaching and training, and empowering autonomous decision-making, earning 78+ Leadership Net Promoter Scores (NPS) with minimal employee turnover.- Directed diverse people operations including hiring, onboarding, training, and on-going performance management, for a successful field operations team serving 11 different locations.

Seattle, Washington, United States

Created a pilot COVID-screening protocol from ideation including requirement definition, SOP development, resource allocation, and operations management, through successful launch with a team of 45. - Operationalized a scalable workflow including role definition, staffing strategy, scheduling frameworks, and growth strategic planning, gaining hospital-wide adoption.

Seattle, Washington, United States

Optimized the customer experience through customized treatment planning and management, increasing client referrals and overall retention rate. - Launched a treatment planning portal from proposal development and leadership buy-in through implementation and adoption strategy, enabling user-friendly accessibility. - Created a streamlined employee onboarding program including content development, training delivery, and competence assessment, increasing staff retention rates, and decreasing ramp-up time.

Seattle, Washington, United States

Managed employee injury treatment center at Boeing by providing injury prevention best practices, early intervention strategies, and KPI reporting management as a department lead over a team of 4.

Palo Alto, California, United States

Led clinical operations at large-scale sporting events, overseeing a team of physicians, physical therapists, and nurses. - Provided athletic training to two university sports teams, serving as lead trainer and managing one team member.

Palo Alto, California, United States

Palo Alto, California, United States

Master Of Arts (M.A.), Kinesiology-Athletic Training

Bachelor Of Arts (B.A.), Athletic Training