Matt Heffernan Email and Phone Number

Continued focus on end-to-end quality strategy with a focus on Customer First. Gained responsibility for firmware quality, assembly test and debug teams

Grew HW Quality team and expanded into a leadership/mentorship role while continuing focus on end-to-end HW quality for Miovision products (NPI to in-life quality focus)

■ Designed and successfully implemented Quality Management System (QMS) based on stringent customer requirements. Resulted in significant improvement to product documentation (assembly/test instructions), product test traceability and standardized method for handling non-conformances■ Managed quality activities across both New Product Introduction (NPI) and post launch. Responsible for early de-risking activities and executing prototype qualification testing during NPI. Responsible for… Show more ■ Designed and successfully implemented Quality Management System (QMS) based on stringent customer requirements. Resulted in significant improvement to product documentation (assembly/test instructions), product test traceability and standardized method for handling non-conformances■ Managed quality activities across both New Product Introduction (NPI) and post launch. Responsible for early de-risking activities and executing prototype qualification testing during NPI. Responsible for managing Quality Control test activities and root causing/resolving field issues post launch■ Designed and executed on a suite of reliability/environmental tests to simulate usage of products in harsh outdoor environments■ Managed regulatory testing through external certification labs (FCC, PTCRB, safety, NEMA)■ Developed TrafficLink Camera360 system including design for weatherproofing Ethernet connection in outdoor environments. Supported on-site installs and maintenance■ Developed and managed Quality Dashboard report to provide cross-departmental insight into QC test yields, return rates and top issues being worked across TrafficLink and DataLink product lines Show less

Continued management of handheld and accessory project quality activities and took on expanded role with responsibility for driving strategic objectives and managing Voice of the Customer quality activities■ Managed quality activities for handheld and accessory projects from initial concept stage through to In-Market activities. Developed strong organization and prioritization skills as 10-15 concurrent projects were typically running with parallel milestones■ Identified quality… Show more Continued management of handheld and accessory project quality activities and took on expanded role with responsibility for driving strategic objectives and managing Voice of the Customer quality activities■ Managed quality activities for handheld and accessory projects from initial concept stage through to In-Market activities. Developed strong organization and prioritization skills as 10-15 concurrent projects were typically running with parallel milestones■ Identified quality issues based on reliability/durability/electrical stress testing and worked to diagnose root cause to drive design improvements in subsequent prototyping cycles. Consulted when design changes were introduced to identify the best tests to stress new features/materials. Presented regular quality updates to project stakeholders and senior leadership team■ Responsible for driving critical FY14/FY15 strategic objectives focused on process improvements within the quality team:■ Developed Quality Scorecard to improve clarity of KPI metric reporting which allowed for earlier identification and resolution of product risks in the NPI development cycle ■ Managed initiative to translate customer feedback into device feature/usability requirements■ Completed Six Sigma Green Belt project focused on improving reliability test times resulting in $1.06M in annual savings ■ Active in early activities (design review, DFMEA, lessons learned from previous handhelds, etc) to identify potential quality risks and develop mitigation plans■ Managed part/assembly qualification through Product Lifecycle Management system. Responsible for managing quality documentation, review of test data/mechanical drawings and final quality sign off on parts/changes prior to being released to the public ■ Managed Product Quality Review process to drive resolution of top quality issues across the device portfolio. Focused on assigning quantitative measures to identify top issues■ Drove cost reduction initiatives Show less

Promoted to Team Lead position in June 2010 after one year in my single contributor role. Took on responsibility for hiring, training and coaching a team of three interns (16 month rotation) involved in handheld/accessory project management■ Worked to understand key areas of interest for interns through 1-1 meetings. Once their skill set and interests were understood, assigned them to primary and side projects that best aligned to their interest. Resulted in excellent employee morale… Show more Promoted to Team Lead position in June 2010 after one year in my single contributor role. Took on responsibility for hiring, training and coaching a team of three interns (16 month rotation) involved in handheld/accessory project management■ Worked to understand key areas of interest for interns through 1-1 meetings. Once their skill set and interests were understood, assigned them to primary and side projects that best aligned to their interest. Resulted in excellent employee morale and strong initiative to drive projects to closure■ Responsible for strategic management of product quality activities for entire accessory portfolio reporting directly to the Vice President of Product Quality. Took creative approach to problem solving when product issues were discovered to identify solutions■ Defined quality test specifications, analyzed design changes to determine required quality regression testing and responsible for final quality approval to release product■ Developed innovative approach to define quality requirements for unique accessory designs through use case assessment, industry specification analysis and benchmark comparison. Provided on-site support with vendor in Europe to resolve quality risks and audit/align vendor reliability test lab■ Worked with multi-disciplinary engineering team (ODM model) to develop test specification for new product category. Gained experience in driving issue resolution through both virtual meetings with APAC team and on-site crisis management/risk mitigation during travel to Taiwan Show less

■ Managed quality assurance activities for BlackBerry handheld and accessory projects. Gained experience in quality reporting, presenting quality updates to stakeholder team and in chairing NPI review meetings to bring together product quality, manufacturing quality, engineering, supplier quality and component engineering teams to discuss and resolve top quality risks■ Demonstrated flexibility/adaptability during dynamic growth of accessory team from basic accessories (pockets, holsters… Show more ■ Managed quality assurance activities for BlackBerry handheld and accessory projects. Gained experience in quality reporting, presenting quality updates to stakeholder team and in chairing NPI review meetings to bring together product quality, manufacturing quality, engineering, supplier quality and component engineering teams to discuss and resolve top quality risks■ Demonstrated flexibility/adaptability during dynamic growth of accessory team from basic accessories (pockets, holsters, chargers) to advanced accessories (Bluetooth headsets, Bluetooth speakers, BlackBerry Presenter). Reviewed product design features and use cases to develop new quality test plans to stress hardware and simulate real world customer use Show less

■ Proactively managed quality test activities during NPI handheld development ■ Drove the solution of issues collaboratively with mechanical and electrical engineering teams leading to product design improvements■ Gained hands on experience in root cause analysis of mechanical issues