Define strategy of customer end to end experience for digital acquisitions.Utilize data and conduct research to inform optimization and innovation roadmap to personalize the customer experience. Create and maintain digital innovation roadmap.Identify KPI’s to track progress against quarterly and yearly objectives and key results. Present experimentation and progress reports to Sr Leaders and other important stakeholders.

Manage digital content development and updates to ensure initiatives are on-strategy and on-time.Optimize digital initiatives to improve results, create efficiencies and reduce costs.Strong focus on end-to-end customer experience, while ensuring all the details of the flow are flawlessly executed.Manage execution (from concept development to delivery) including working across multi-functional teams.Lead culture council team to encourage collaboration, personal and professional growth and improve day to day work experiences.

Responsible for developing, executing, and managing multiple direct marketing campaigns to support key Home Lending marketing initiatives such as mortgage originations, customer cross-sell, loan loss mitigation and customer retention.Collaborate with marketing cross functional teams to identify opportunities, campaign strategy and the framework for measurement and reporting.Manage multi-channel (direct mail, email, paid and owned online ads, landing pages & printed collateral) marketing execution from concept development to delivery including working across multi-functional teams.Lead culture council team to encourage collaboration, personal and professional growth and improve day to day work experiences.

Manage the local golf economy, which includes detailed knowledge of the golf courses, golf marketing outlets, market leaders, decision makers, macroeconomic issues and key competitors. Maximize the key performance metrics of the market including: # of Golf Course Clients & Overall Penetration, Tee Time Utilization rates, and Local Customer (golfers) levels.

Primary operations and systems lead for golf course clients within the Atlanta and South Carolina region of Golf Channel Solutions. Golf Channel Solutions offers turnkey solutions to golf courses, with the main areas of focus on:- Online marketing and distribution of tee times- Web hosting, development and customer management solutions- Revenue optimization, database expansion and other course products Responsibilities:Maximize the key performance metrics of the market. Metrics include: number of golf course clients & overall penetration, tee time utilization rates, and local customer (golfers) levels.

Analyze complex National Account client requirements and configure Time and Labor Management (TLM) system (EeTIME)Responsible for ensuring Time and Attendance Software application is implemented on time, within budget and per client specificationsManage and prioritized multiple accounts within portfolioCollaborate with team members and project managers to provide best service to clientsAct as primary technical and functional liaison Determine functional and technical design and guide clients to best possible solutions

Responsible for monitoring order and sales activity and expediting shipments, while providing outstanding customer service and sales support.Use Expandable ERP system to enter, update, ship and track ordersManage communication between customers and sale representatives to ensure all orders are processed without interruptionProvide status updates to sales reps on all account within their portfolioSet-up/Tear down trade shows (International Toy Fair, Independent Trade Shows)Developed and manage a system to monitor the company’s new product prototypesResponsible for organizing and prioritizing each prototype request through tracking the current status, location and logisticsCustomer service management through the use of case logs, new product information requests and to compile and promote industry related materials

Made sales calls and met with clients daily with regards to refinancing and debt consolidation of real estate, automobiles and credit cards.Performed within a team environment and contributed towards daily, weekly and monthly goals.Responsible for answering and adapting to customer questions and requests.