Matthew Hewson Email & Phone Number

London, England, GB

London, England, GB

• Accountable for the vision, mission, strategy, operational stability and innovation in corporate IT operations.
• Build out a function to execute against agreed vision for Workplace Technology, (SaaS) Product Management and IAM.
• Continuously engage and align with senior leadership, stakeholders and external strategic partners to work towards a seamless experience.
• Foster collaboration within and between teams
• Help to build effective, visible and measured team processes that enable high throughput
• Support the team to roadmap and engineer operational improvements

North Ryde, NSW, AU

• Manage IT Service Delivery for over 300 employees, 4 offices, and 15 European countries
• Ensure the business operates effectively in adherence to internal policies including GDPR compliance
• Build strong operational relationships with key stakeholders in the region
• Maintain and promote a healthy dialogue and communication with key business executives, managers, and staff
• Provide operational leadership to the resident IT service delivery teams, ensuring high levels motivation, engagement, professionalism, quick resolution times and improved efficiency of services
• Drive high performance environment by successfully managing key suppliers and internal teams against KPI’s and SLA’s

North Ryde, NSW, AU

• Going above and beyond to deliver excellent IT services to the EMEA region in line with global standards.Responsibilities
• Supported 4 offices including remote users spread across 15 European countries
• Built strong operational relationships with key stakeholders in the region
• Participated in bi-monthly Director level meetings
• Maintained and promoted a healthy dialogue and communication with key business executives, managers and staff
• Provided operational leadership to the resident IT Service teams, ensuring high levels of professionalism, quick resolution times and improved efficiency of services

New York, NY, US

• Support Bankers across multiple time zones;
• Responsible for ongoing improvements to IT systems across EMEA;
• International travel to assist with global IT projects;
• Work closely with 3rd party support vendors in Dubai, Hong Kong and Beijing;
• Plan, manage & deliver process improvements;

Volunteered to help establish and maintain the new club website at SHGC. Responsible for ongoing content changes and administering members access. I am also involved with web based marketing initiatives to improve the visibility of the club and attract new members using social networking and other techniques.

Malvern, PA, US

• Lead Microsoft expert responsible for global servers, workstations & domain services. Integral team member who offers leadership and guidance to others.
• Day to day management of DNS, DHCP, WSUS, DFS-R and AD DS;
• Responsible for the integration of new Microsoft technologies including SharePoint, Exchange & Lync;
• Reduce security risks by implementing AD standards and controls;
• Plan, manage & deliver IT projects;
• Migrate legacy hardware and software to the newest available platform;

Malvern, PA, US

- Worked closely with senior management- 1st & 2nd line support- Remote user support across EMEA- Covered on-site support in Geneva office (4-5 wks per year)- Created, maintained & delivered hardware images- Server backups- AD account management- File server and share ACL management- HP Printer support- Network troubleshooting- Server maintenance- Testing.

Malvern, PA, US

- 1st & 2nd line desktop support- Delivering hardware images- Server backups- AD account management- HP Printer support- Network troubleshooting- Desktop upgrades

GB

Developed an online database system, providing the Officer & Aircrew Unit (OACTU) at RAF Cranwell with a fully customised Officer Training Management Information System (OTMIS). Development involved working in PHP, SQL and network management for the new online system. During the development process of the MIS I regularly ran workshops to gather.

Bsc, Computer Science

Information Technology