Matt Hoffmann Email & Phone Number

Remote

Defining the direction and needs for a new generation of products, from concept to end of life.

Fairport, New York, United States

• An intellectual property solutions provider specializing in innovation analysis tools and patent search services that help organizations make complex data actionable and improve business decisions. Recruited for.
• Developed a world-class customer success/support organization that led to significant YOY revenue growth, improved sales efficiencies, a 40% increase in customer usage, increased retention, improved Net Promoter Scores.
• Re-engineered the company’s sales process to incorporate expert technical demos and a consultative sales process to help sales representatives identify the right solution for the right customer at the right time.

Fairport, NY

Drove the re-engineering and turnaround of the company’s customer success function, including addressing people, process and systems issues within the organization. Provided end-to-end sales cycle support. Assist with discovery calls, customized product demos, trial management, user training, technical support, usage monitoring, quarterly business reviews.

Webster, New York, United States

Led a matrix-managed team with a broad range of skill sets, including software development, IT security experts, device compliance testing, marketing, training and sales—all working on the launch of multiple products, including the Xerox Device Manager and Xerox Print Security Audit Service. Oversaw every aspect of the program, including business case, job.

Webster, New York, United States

• Managed and directed global sales training, customer demos, post-sale deployment and customer use case design/optimization across various global customer accounts.
• As part of leading the consultative sales process, assessed clients’ business processes, identified inefficiencies and non-value add steps, and recommended comprehensive solutions in driving sales.
• Evaluated third-party solutions for potential resale or company acquisition related to uncovering gaps in the company’s product portfolio of digital transformation solutions.
• Led technology and deployment teams across four companies, including Xerox, Fuji Xerox®, Xerox International Partners® and Dell® to deliver a multi-billion-dollar managed services partnership.

Webster, New York, United States

• Worked closely with IT leads on an internal order and billing system automation project containing 30+ subsystems. Managed the $2M budget for the project and project schedule.
• Facilitated the mapping of 30+ integrations required and created business and technical requirement documents for the development organization.
• Upon completion of product development, played a lead role in successfully merging the IT group with the services development organization. Key contribution: Playing “communications manager” on the job.CRITICAL.

Webster, New York, United States

Building on the success of Xerox iGen4, led a 19-person team from four organizations to develop a comprehensive technology roadmap covering the full range of Xerox printers—a roadmap that is referenced today during new product development (12 years later!).CRITICAL CONTRIBUTION: Invented a new measurement system for image quality that was incorporated into.

Master Of Science - Ms, Product Development

Capstone Presentation: Identifying Success Factors for Inter-Firm Online Collaboration Within the New Product Development Process

Bachelor Of Science - Bs, Imaging Science