Matt Hoffmann Email & Phone Number

Remote

Defining the direction and needs for a new generation of products, from concept to end of life.

Fairport, New York, United States

An intellectual property solutions provider specializing in innovation analysis tools and patent search services that help organizations make complex data actionable and improve business decisions. Recruited for position turning around the customer success team. A year and a half later promoted to product management role.As a C-level manager, lead the development and launch of multiple new professional service offerings, which assist clients in driving innovation. Create new technology landscape solutions to help companies determine how new technologies can be successful and monitor technology trends from key market participants. Manage customer success and support teams that provide expert consulting and service. Oversee a team of eleven direct reports across three organizations.● Developed a world-class customer success/support organization that led to significant YOY revenue growth, improved sales efficiencies, a 40% increase in customer usage, increased retention, improved Net Promoter Scores and optimization of efficient back-end systems, including Salesforce.com automation.● Re-engineered the company’s sales process to incorporate expert technical demos and a consultative sales process to help sales representatives identify the right solution for the right customer at the right time.

Fairport, Ny

Drove the re-engineering and turnaround of the company’s customer success function, including addressing people, process and systems issues within the organization. Provided end-to-end sales cycle support. Assist with discovery calls, customized product demos, trial management, user training, technical support, usage monitoring, quarterly business reviews and reporting. Worked with sales team to drive revenue. Supervised a team of six direct reports.

Webster, New York, United States

Led a matrix-managed team with a broad range of skill sets, including software development, IT security experts, device compliance testing, marketing, training and sales—all working on the launch of multiple products, including the Xerox Device Manager and Xerox Print Security Audit Service. Oversaw every aspect of the program, including business case, job costing, licensing & sales compensation.CRITICAL CONTRIBUTION: Led the development of the Xerox Print Security Audit Service to secure and protect client devices—helping clients protect their most confidential information. The results: A product evolution that enabled entry to new markets representing hundreds of millions of dollars in future revenue.

Webster, New York, United States

● Managed and directed global sales training, customer demos, post-sale deployment and customer use case design/optimization across various global customer accounts.● As part of leading the consultative sales process, assessed clients’ business processes, identified inefficiencies and non-value add steps, and recommended comprehensive solutions in driving sales.● Evaluated third-party solutions for potential resale or company acquisition related to uncovering gaps in the company’s product portfolio of digital transformation solutions.● Led technology and deployment teams across four companies, including Xerox, Fuji Xerox®, Xerox International Partners® and Dell® to deliver a multi-billion-dollar managed services partnership.

Webster, New York, United States

● Worked closely with IT leads on an internal order and billing system automation project containing 30+ subsystems. Managed the $2M budget for the project and project schedule.● Facilitated the mapping of 30+ integrations required and created business and technical requirement documents for the development organization.● Upon completion of product development, played a lead role in successfully merging the IT group with the services development organization. Key contribution: Playing “communications manager” on the job.CRITICAL CONTRIBUTION: Led technology and deployment teams across four companies to deliver a multi-billion-dollar managed print services partnership. Successfully launched the new service on schedule and on budget—a move that enabled a key partner to expand into enterprise markets with significant growth potential.

Webster, New York, United States

Building on the success of Xerox iGen4, led a 19-person team from four organizations to develop a comprehensive technology roadmap covering the full range of Xerox printers—a roadmap that is referenced today during new product development (12 years later!).CRITICAL CONTRIBUTION: Invented a new measurement system for image quality that was incorporated into the company’s technology evaluation process. The results: Identification of new, emerging or high-potential technology representing significant improvements to products in a highly competitive market.

Master Of Science - Ms, Product Development

Capstone Presentation: Identifying Success Factors for Inter-Firm Online Collaboration Within the New Product Development Process

Bachelor Of Science - Bs, Imaging Science