Matthew Hwang Email & Phone Number

San Jose, California

- Oversee the configuration and status of buses around the world that are equipped with passenger Wi-Fi- Develop and operate production and staging environments- Deploy and upgrade the cloud infrastructure- Maintain monitoring/alerting system that detects performance abnormalities- Open tickets to track bugs and project progression- Engage in weekly meetings to receive new developments, plan upgrade cycles, brainstorm improvements, etc.- Provide support as a member of an on-call rotation- Respond to customer support calls that require technical explanations- Diagnose and troubleshoot major and minor issues that impact system performance- Research new technologies that can improve the work flow- Automate routine tasks through scripting- Prepare and test hardware components before approving them for use- Join bus ride-alongs to collect data on reported issues and respond directly to customer problems in the field- Create (and renew) security credentials of system users- Keep costs within the monthly infrastructure budget

Berkeley, California

Redwood Shores, California

Berkeley, California

San José, California

- Staffed museum exhibits and taught scientific and technological lessons to visitors- Laid out the Google Earth exhibit offering a multi-monitor exploration of the planet- Helped visitors experience the Jet Pack simulator demonstrating maneuverability in outer space- Allowed visitors to enter the Earthquake simulator showcasing the power of earthquakes- Guided children towards the completion of educational science projects