Matthew Ingham Email & Phone Number

Hillsboro, Oregon, United States

• Review, analyze, process, and resolve disputes that are entered into the system by credit union members, ensuring accuracy and fairness in dispute resolution processes• Engage directly with credit union members and internal employees to address, develop solutions, and resolve disputes promptly and effectively• Utilize multiple credit union systems, Microsoft programs, and other resources to investigate and resolve dispute cases • Collaborate with frontline staff and customer experience centers to ensure a seamless and efficient resolution process for dispute cases

United States

• Conducted thorough reviews of incoming fraud alerts related to online purchases to identify potential fraudulent activities and safeguard the company's financial interests• Applied advanced risk assessment techniques and analytical skills to evaluate transaction details and determine the legitimacy of each transaction• Leveraged the capabilities of the MPI system to track lost packages, contributing to the efficient resolution of shipping-related issues and enhancing customer satisfaction• Executed data entry, documentation, and administrative tasks, to support the overall functioning of the department and maintain organizational productivity

Beaverton, Oregon, United States

As a leasing agent I am tasked with keeping occupancy at our location as high as possible while helping maintain the property and assisting residents.

626 Se Alder Street, Portland Or 97202

Portland, Oregon

626 Sw Alder Street, Portland Or 97005

• Managed a large and dynamic team of 15 professionals, overseeing various tasks including answering calls, handling office mail, filing documents, and coordinating with multiple departments• Promoted to Front Office Manager within two months, leading and supervising a team while providing training on job responsibilities to new office staff• Implemented training programs for new hires to navigate the demanding environment with high turnover rates, focusing on their success and professional development• Communicated and collaborated with law partners and department supervisors to ensure seamless task completion and departmental efficiency• Demonstrated strong leadership and coping skills to uphold performance standards and foster a productive work environment

Beaverton

• Led a diverse team of 5 professionals by providing ongoing training, mentorship, and guidance to foster professional development and career advancement opportunities within the organization• Recruited and onboarded new team members, ensuring their seamless integration into their respective roles by providing comprehensive training and support• Executed sales and lead generation activities, consistently surpassing targets and driving business growth in the competitive "field" environment• Spearheaded and coordinated team initiatives at D3 Solutions, leading to a significant achievement of opening a new branch at Triple M Solutions, as a recognition of leadership and success

Warren, Oregon, United States

• Executed general labor tasks including custom home framing, roofing, siding, foundation work, landscaping, electrical, and plumbing• Loaded and unloaded building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications

Scappoose, Or

• Maintained oversight of children, directed activities including games and puzzles, and ensured a positive experience• Performed housekeeping duties such as laundry, cleaning, dishwashing

Tanasbourne Outlet Mall

• Delivered exceptional customer service while processing transactions including cash and credit card transactions.• Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service• Monitored inventory levels and replenished stock as needed

Business, Marketing

I am attending Portland Community College to pursue an Associate's degree in Business. I plan to take that further and focus on Marketing.

High School Diploma, Architecture

Activities and Societies: I was the News Editor of our school newspaper, The Candle.