• Led 198 public testing sites as well as 200+ school sites across 28 states.• Direct teams consisted of over 1500 Employees. Implemented training, coaching and communication processes to increase employee satisfaction and job performance. • As Covid surges decreased, analyzed each sites profits and loses to decide how to cut spending while keeping profitability. Created a P&L system for sites. Compiled accurate Data. Created our metrics for these decisions. • Organized leadership coaching for 1500+ employees. Taught principles of communication, prioritization, coaching tactics, and team development. • Built an inhouse, high-complex laboratory increasing our company’s profits during a decline in testing.

• Created a culture of Customer-Centric employees across 2500+ employees. • Developed a 300+ employee customer service team. Call Center, Email and Chat. • Took our customer response time from 24+ hours down to 1 hour or less, with increasing message volume. • Continued to lead Sales Department while building out the Customer Experience Department. Sold and organized a testing event for over 30,000 Festival Attendees over 3 days.

• Created and led the RFP team that won a government bid. Handled all contracts and negotiations as well as assisted in the implementation of the program. • Created a sales team that had proper metrics, goals, and compensation. Moved from the inbound leads to an outbound team during a lull in testing. • Organized an outbound sales team that was performing $500,000+ / month in sales despite a decline in Covid testing. • Developed marketing material and pitch decks. Brought in major partnerships with arenas, venues, and large companies. (LA/Kia Forum, UCLA, Rose Bowl, etc).

Managed a team of sales men and women who brought in customers through door to door sales.